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how to report/query the recipients of email alerts
5 answers
  1. Jun 12, 2025, 12:45 PM

    Hey all, I just came across the issue that I can't change an org wide email, because it is used in email alert(s). Found this thread, but I can't query for WorkFlowAlert, nor are there any other Sobjects that might be email alerts.  

    Any other idea? I also tried to download the metadata (both with inspector), where I get a list of email alerts but without receipients....

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Hello Team,

I have enabled the Send Email to Queue Members option for Some Queues in my org. I have also added the Organization-wide address (a no reply email). 

In case assignment rules the Email template is also assigned to the particular assignment rule for which the email has to be sent.

After all this set up, I am still not receiving the email. Am I missing any more steps for this configuration to work?

 

Can anyone help. 

Thanks a lot,

Pragya
1 answer
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Hi All,

 

I have salesforce chatbot in My org, i would like to add that particular bot into Utility Bar.

 

Please provide inputs.

 

 
2 answers
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Hi,

I am trying to find the quickest way to convert Salesforce Solutions attached to Cases into Knowledge base. I have around 10k cases in my Salesforce org. The manual way is to go through each case and solution and identify similar solutions. Export them and import as Articles into Knowledge Base.

However, going through 10k cases manually is time consming. Can anyone suggest me better option of doing this?

Currently, I am trying to find a way using Salesforce Eintstein to seggregate solutions. Once this is done then it is easy to import them as articles in Knowledge Base. Am I going in right direction?

 
2 answers
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Resources from the Salesforce Developers Ask Me Anything on Copilot Builder

 

I hope you joined us for the fantastic #SFDevsAMA on Wednesday 24th April 2024 featuring @Aditya Naag Topalli, @Vinay Balasubramaniam and Prithvi K Padmanabhan. They loved answering your questions about Copilot Builder. If you missed it, don't worry - we recorded the series and our experts have provided some great resources that our experts for you to continue your learning! 

 

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Hello every one,

                        I have one application which is related to company and employee.Now  we are planing to buy Employee Portal Community i want to know the pricing for it.

Please give me the information regarding this one as much as possible.
17 answers
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