#Customerexperiencemanagement0 discussing

Agentforce has handled 1 Million support requests on Salesforce Help…and we’re just getting started! 🚀 With Agentforce, we’re proving that an AI customer experience can scale and serve our customers’ needs without compromising trust, quality, or empathy. 

Read the full story:  

Agentforce has handled 1 Million support requests on Salesforce Help…and we’re just getting started! 🚀 With Agentforce, we’re proving that an AI customer experience can scale and serve our customers’ needs without compromising trust, quality, or empathy.

#Agentforce #Salesforce #AI #Customerexperiencemanagement

Read the full story: 

http://sfdc.co/byxzty

Marketing Cloud SMS Tip for Australian Audiences 🇦🇺

Something I recently learned that might save others a headache…

If you're sending SMS messages via Salesforce Marketing Cloud (Marketing Cloud Engagement) and using From Names (Sender IDs) for your Australian contacts, you must

have those Sender IDs registered. 

💡 Here’s the catch: 

 You’ll need to reach out to your

 - Your AE will oversee the provisioning  

 - It’s free of charge. 

  - And if you don’t do it, your SMS messages might show as coming from

—not a great look for brand trust! 

Hope this helps someone avoid confusion or deliverability issues. Always something new to learn in the world of Marketing Cloud! 

#Salesforce #MarketingCloudEngagemet  #SMS #Martech #Customerexperiencemanagement #Australia

Mar 2025 Release Now Available! - Elevating Your Response Survey Experience to the Next Level!

Key Highlights of SurveyVista Mar 2025 Release:

• Survey Authoring Enhancements
  • Salesforce Data Table: Embed editable Salesforce data tables directly into your surveys, enabling users to update records without leaving the survey experience.
  • Multi-Language PDF Export: Export surveys as PDFs in all configured languages—perfect for sharing across global teams.
  • Merge Fields in Thank You URLs: Dynamically personalize post-survey redirects using merge fields, delivering a more tailored follow-up experience.
• Survey Responder Experience
  • Improved UI: Cleaner layouts, improved responsiveness, and enhanced readability—making it easier for respondents to engage on any device.
  • Survey Start Options: Let participants choose whether to resume from where they left off or start the survey from the beginning for maximum flexibility.
  • Two-Way SMS Surveys (Twilio Integration): Let participants respond to SMS surveys in real time using Twilio—enabling conversational experiences that boost engagement.
• AI-Driven Insights
  • Sentiment Analysis: Gain deeper understanding of open-text feedback with visual sentiment trends and entity-level insights—making it easy to spot patterns and take action.
• Smarter, More Automated Record Lifecycle Maps (RLM)
  • Auto-Generated Stage Descriptions: Save time with automatic descriptions based on your configuration.
  • Stage-Level Survey Metrics: Gain deeper insights by comparing survey performance across different RLM stages.

Review : SurveyVista 2.8x Release Notes

• To help you upgrade to the latest version of SurveyVista, please refer to the 'How to Upgrade SurveyVista Version' knowledge base for detailed instructions.
• SurveyVista Celebrates Stevie® Award Win for Excellence in Customer Experience Innovation 

#FREE SurveyVista  #AppExchange  #Customerexperiencemanagement    #NPS Surveys  #AI