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* Service Cloud Essentials *

Welcome to the Customer Success Ohana! This group is dedicated to your success with the Service Cloud Essentials Edition, a solution designed for growing businesses - it's out-of-the-box and simple to set up so you can get started fast and grow even faster. Join the conversation here to ask questions, get answers, stay updated and share experiences. Topics we'll discuss include: - Initial Setup - Thought Leadership - Adoption - Data Import - Customization - Case Management - Training - Reporting - AppExchange recommendations - Best Practices - Customer Success Stories --------------------------------------- Confidentiality Statement: http://bit.ly/11YD5E3 This group is maintained and moderated by a Salesforce employee. The content received in this group falls under the official Forward-Looking Statement: http://investor.salesforce.com/about-us/investor/forward-looking-statements/default.aspx Please also see our official Salesforce Customer Community Terms of Use.

We're merging this community with our Sales Cloud Essentials community to make one large, more fun, and more active Essentials Trailblazer community. Go head over to our NEW combined community, and join it today!

https://sfdc.co/SalesforceEssentialsCommunity
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Back from Minneapolis Service Cloud Basecamp, where I met some of our amazing admins and devs. One consistent theme I heard was the desire to be able to demo the Service Cloud platform the way we do in our keynotes.  In order to dig a bit deeper, let's hear from this community - what exactly are your specific needs around demos that you can't get to today? Any folks have success in building great demos in their orgs? @Serviceblazer Community Group @* Service Cloud * @* Service Cloud Essentials * 

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[Salesforce APAC - Sydney - Community Cloud - In Person Workshop]

Are you a Premier/+ Customer and curious to know what Community Cloud is all about?

Register to this Free In-Person workshop! You never know how much value it can add to your business!

Salesforce Community Cloud connects customers directly to the information, apps, and experts they need, customize your community, grow sales and empower your customers productivity & engagement.

Accelerator LIVE: Community Cloud: Getting Started - Lightning Customer Community Fast Start

13th December  ::  1:30pm - 4:30pm  ::  PREMIER/+ Customers Only.

Registration Link: https://sfdc.co/syd-acclive-comcloud-q4-reg

 

@User Group, Sydney, AU @Marketer Group, Sydney, AU @* Experience Cloud - Best Practices * @* Experience Cloud * @* Service Cloud * @* Service Cloud Essentials * 

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=== REMINDER ===

 

The Service Cloud Essentials trailblazer community is about to get even better!

 

We will soon be merging this with our Sales Cloud Essentials community to make one large, more fun, and more active Trailblazer community, that suits all small business customers using Essentials. This is going to a great place to learn about what other small and medium business are doing with the range of Essentials products for Sales and Service.

 

Go head over to our NEW combined community, and join it today! That way you'll already be a member when we officially archive this one.

 

https://success.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F93A0000009TRM

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Does your small business currently use DocuSign and are you wondering how to integrate your account with Salesforce Essentials? Comment below to be among the first to test out the new DocuSign app specifically built for Salesforce Essentials customers!

2 comments
  1. Dec 10, 2018, 5:37 PM
    Hi @Mike Misiuk - Yes we are releasing the integration soon. Would you like to try it out and let us know what you think? I'm happy to share more information via email.
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Service Cloud Essentials - Community Change

 

The Service Cloud Essentials trailblazer community is about to get even better!

 

We will soon be merging this with our Sales Cloud Essentials community to make one large, more fun, and more active Trailblazer community, that suits all small business customers using Essentials. This is going to a great place to learn about what other small and medium business are doing on with the range of Essentials products for Sales and Service.

 

We have a little bit of house keeping to do first, but you should go head over to where this new combined community is going to live, and join it today! That way you'll already be a member when we officially merge the two, and archive this community.

 

https://success.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F93A0000009TRM

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SYDNEY - Salesforce Office

How To Configure Service Cloud Lightning Console Workshop

6th December :: 9:00am - 12:00pm :: All Customers

What's in it for you? Registration TODAY: https://sfdc.co/syd-service-q4-reg

- A live config demo setting up Lightning Service Console in 30 minutes flat!

- Presentation on the 'gotcha's' with Service Cloud Classic to Lightning Migration

- Challenges around Lightning Knowledge Migration and how to solve them

- Call to Action - Blaze your trail to Lightning Service Cloud Migration!

 

@* Service Cloud Essentials * @* Service Cloud * @User Group, Sydney, AU @Admin Group, Bella Vista, AU 

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Hey guys! Does anyone else use case management and have attachment size limitation issues? If yes, can you please help upvote this idea? I currently work for an insurance company and can't use case management fully because of this. Thank you!

 

https://success.salesforce.com/ideaView?id=0873A0000003ahNQAQ

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**SWEEPSTAKES**

#SalesforceEssentials ads are everywhere βœˆοΈπŸš‹πŸ“ΊπŸ“Ήβ€” and more! Now's your chance to win swag & a $250 gift card:

1. Find a Salesforce Essentials ad

2. Tweet a photo of it using #ISpyEssentials

3. Mention & follow @SalesforceSMB on Twitter

Rules: https://sforce.co/2SElS4K 

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Hello! 

 

I am the Marketing Administrator at Statera Inc here Denver. We will be hosting a Webinar this Thursday November 8th at 10:00am MST talking about Salesforce Field Service Lightning.  

 

Speakers: 

Lori Sanders, VP at Statera 

Gah Bird, Customer Experience Account Executive at Salesforce

Joanna Knott, Senior Salesforce Consultant at Statera 

 

Be sure to join us! 

 

Registration link:

https://www.eventbrite.com/e/webinar-why-you-should-add-fsl-to-your-service-cloud-implementation-tickets-51722469298

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