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* B2C Commerce *

Welcome! This group is dedicated to your success with Salesforce B2C Commerce. Join the conversation here to stay up to date on the product, learn best practices, and everything in between. Use this group to review resources, ask questions, help each other, and share experiences. --------------------------------------- This group is maintained and moderated by Salesforce employees. The content received in this group falls under the official Forward-Looking Statement: http://investor.salesforce.com/about-us/investor/forward-looking-statements/default.aspx

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May 1, 5:40 PM

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31 comments

Usman Khan (Volgsol Technologies)
May 25, 4:55 PM
@Amel maghmouli Yes, 15 May was last date. I also saw this today.

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May 24, 8:00 AM

📣 T-minus Connections. The moment we have been waiting for is almost here 📣

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12:30 PM Cole Fisher & Julie Marques — How to Master Data 360 — Free Up 8 Hours Per Week

1:00 PM Alec Perea-Martinez — Great Campaigns Are Felt, Not Just Seen

1:30 PM Logan Sandrock Baird — Design Principles That Drive Effective Email

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9:30 AM Leia S. — How Women in Tech Are Using AI to Work Smarter

10:30 AM Angelia Sterling, Kyle Montgomery, Shane Smyth & Rebecca Simmons, Jenny MacDonald — Meetup: Commerce Community

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@* Marketing Cloud Engagement * @* MC Account Engagement (fka Pardot) * @Marketer Group, Indianapolis, US, @Marketer Group, Philadelphia, US, @Marketer Group, Twin Cities, US, @Marketer Group, Madrid, ES, @Marketer Group, Denver, US, @Marketer Group, Toronto, CA, @Marketer Group, Cleveland, US, @Marketer Group, Atlanta, US, @Marketer Group, Austin, US, @Marketer Group, Boston, US @Commerce Trailblazers @* B2C Commerce * @B2C Commerce Developers

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May 19, 2:16 PM

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1 comment

Sara Halvorson (Salesforce)
May 19, 5:14 PM
@* Trailhead Official *@Trailblazer Community Cove@* Salesforce Administrators *@* Salesforce Developers * @* Salesforce Platform * @* Trailhead Academy * @Newbie Tableau User Group Desktop @Tableau Analytics @Tableau Announcements @Slack Beginners @Slack + Agentforce @Salesblazer Community Group @Agentblazer Community Group @* B2C Commerce * @* Salesforce Commerce for B2B & D2C * @* Salesforce Revenue Cloud * @* Data 360 * @* Sales Cloud - Getting Started * @* Sales Cloud - Best Practices * #Slack Community #Tableau Community Updates #Tableau Cloud

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Mar 10, 6:20 PM

Advice using Order Management System with Sales Cloud for non commerce direct sales

We’re a B2B company running Sales Cloud and Commerce Cloud only, no CPQ, Finance, or other ecosystem products.

We design and manufacture goods plus work with vendors, and I’m trying to leverage Order Management objects directly in the sales process for our direct sales team.

Here’s the workflow we’re building:

Opportunity closes,
Order gets created and validated with any additional line items like shipping or packaging.
Then we create Order Delivery Groups and assign products to them based on where they’re shipping from and to.
Once that’s locked in, we activate the Order, which triggers the Order Summary creation.
From there, we create either Fulfillment Orders or -Work Orders to handle picking or manufacturing.
When those complete, the Order Summary is complete and ready to ship, then we create Shipment record and shipment items.

My main questions: Is this a normal approach or am I going outside the intended use case? Will using Order Management this way conflict with our web store checkout process? Does this workflow actually make sense, or am I missing something fundamental?

Everything’s working so far, but I want to validate this before we build too much on it. Cheers for any insights

@* Sales Cloud - Best Practices * @* Sales Cloud - Getting Started * @* B2C Commerce *

3 answers

Prakash Nawale (Cloudy Wave LLC)
May 18, 3:46 PM
Your workflow is logically sound and people do run OMS this way, but you're using it slightly against the grain of how it was originally designed. A few things worth pressure-testing before you build further:
OMS's data model assumes Order Summaries originate from a Commerce storefront. Direct-sales Orders work, but Order Summary reprocessing (cancellations, partial returns, post-activation line edits) gets awkward because the flows assume a B2C return path. Map out your change-management scenarios early.
Work Orders aren't natively integrated with the Fulfillment Order lifecycle the way picking/packing is. You can bridge it with flows, but the handoff between "manufacturing complete" and "fulfillment ready to ship" is custom territory — make sure someone owns that state machine.
On the Commerce conflict question: yes, this is a real risk if both your direct orders and storefront orders feed the same fulfillment configuration. Order routing rules, inventory reservation, and shipment grouping can collide. The cleanest pattern I've seen is separate Order Delivery Group routing logic per channel, with a shared inventory layer underneath.
Net: not outside the intended use case, but you're at the edge of it. Worth doing a proper architecture review before the customizations compound.

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Aug 20, 2022, 12:35 PM

Any advice for the B2C Commerce Architect certification?

Hi everyone,

I'm studying for the B2C Commerce Architect cert, does anyone have resources to study for this exam? It doesn't have to be on Trailhead, it could be study groups or anything really :)

Here are some modules I've looked at so far:

Most resources on Trailhead are for Solution Architect, but I'm focusing on B2C Commerce now. Also, I know there are Trailhead classes/courses, but I'm not looking for paid content right now.

Any help is very much appreciated!

@* B2C Commerce *

7 answers

Black Panther
Apr 27, 8:59 AM
Preparing with PassCertHub helped me succeed in the Salesforce B2C-Commerce-Architect exam, thanks to their guidance, support, and reliable materials.

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Apr 25, 2:23 PM

💡 Every Salesforce Developer Should Watch This! AI + DevOps = Agentia 🤖

👉

https://youtube.com/shorts/23UH1VC6odY?si=p7N9L095lETT3Usv

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Apr 16, 8:27 AM

Adding Custom Tabs to the Customer Profile Page in Business Manager for Commerce Cloud.

Hi Team,

We have a requirement to extend the Customer Details view within the B2C Commerce Business Manager. Specifically, we need to add a custom tab (alongside "General," "Addresses," etc.) that will display records from a Custom Object filtered by the specific customer's CustomerNo.

Our Questions:

1. Is it possible to inject a custom tab into the Customer Profile interface using a Business Manager extension cartridge?

2. Could you provide the official documentation link or a sample bm_extensions.xml structure that complies with current server schema requirements?

3. Are there any known limitations regarding the use of JavaScript Controllers or ISML templates to render content within these custom tabs?

Thank you for your guidance on the best practices for this implementation.

Screenshot for your reference.

Adding Custom Tabs to the Customer Profile Page in Business Manager for Commerce Cloud.

Regards,

Harsh Chandra

@* B2C Commerce *

#B2C Commerce

2 answers

Harsh Chandra (Algoworks Technologies)
Apr 20, 1:24 PM
Hi @Utkarsh Srivastava

We have already created a Menu Action under a Menu Item within Merchant Tools.

However, the requirement is to display a new custom tab within the Customer detail page (alongside tabs like General, Addresses, etc.) when accessed from Merchant Tools. (As Shown in Image)

We reviewed the shared documentation but did not find a specific approach to achieve this.

Based on our understanding, adding a custom tab directly within the standard Customer detail page in Business Manager is not supported through standard extension mechanisms. Business Manager extensions allow adding menu items, actions, and modules, but not modifying the core layout of existing system pages such as adding new tabs.

Could you please confirm if the understanding is correct? If there is any alternative approach to achieve similar functionality (for example, through a custom module or separate page), we would appreciate your guidance.

Thanks
Harsh

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Apr 2, 9:26 AM

Storage - Commerce Cloud

Does B2C commerce cloud have the same storage and limitations as normal Salesforce Orgs? It is my understanding that it sits on Salesforce like other Clouds but I have gotten conflicting information.

3 answers

Jeremy Carmona (Clear Concise Consulting)
Apr 12, 1:44 PM
The storage model for B2C Commerce Cloud is fundamentally different from core Salesforce. Core Salesforce allocates storage in MB across two buckets: data storage and file storage. Each record consumes roughly 2KB depending on the object. B2C Commerce is built for high-volume transactional data, and its storage model is tied to your edition and order volume rather than the per-record allocation model you're used to in core.
From my experience, the mistake most teams make is trying to apply core org sizing logic to Commerce Cloud. They run capacity planning based on their core storage dashboard and assume Commerce works the same way. It doesn't. The architectures were designed for different use cases: core for relational CRM data, Commerce for catalog and transactional throughput.
If you're planning a B2C implementation, start with the Commerce Cloud technical documentation on data storage and catalog limits rather than extrapolating from your core org. The constraints you need to plan around are different: catalog size, indexing performance, and order processing volume are the bottlenecks, not record storage in the traditional sense.

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Mar 19, 2021, 2:24 PM

Hi everyone,

I'm trying to manage our SFCC sandboxes using Postman. I've set up an API client ID in Account Manager. Then in postman, I've did a POST request to https://account.demandware.com/dw/oauth2/access_token to generate a token. I then try to use that token to make a GET call to https://admin.us01.dx.commercecloud.salesforce.com/api/v1/sandboxes .

However this is resulting in a 401 Unauthorized error "Full authentication is required to access this resource".

What am I missing here?

Thanks!

8 comments

Michael Allinger (Ember)
Mar 23, 2:02 PM
It is worth noting that the Default Scopes in the above referenced documentation need to be one on each line, not comma-delimited or any other format. This field should look like this:

roles
tenantFilter
profile