Skip to main content
Featured group

* Salesforce Revenue Cloud *

Welcome! This group is dedicated to your success with Salesforce Revenue Cloud. Join the conversation here to stay up to date on the product, learn best practices, and everything in between. Use this group to review resources, ask questions, help each other, and share experiences. --------------------------------------- This group is maintained and moderated by Salesforce employees. The content received in this group falls under the official Forward-Looking Statement: http://investor.salesforce.com/about-us/investor/forward-looking-statements/default.aspx

we have product X. No this product no prorate and uplift need to be applied. But sales reps can use additional discount to make changes to the net total.  

I am able to fullfill no prorate criteria, but need help with no uplift on this product X. But all other products are included in the uplift.   

0/9000

On quote and Order its mapped but not for assets, What is the right process to do it in RLM(RCA). 

I should be able to see the fields on Amendment Quote on creation. I am not considering flow as option  

 

@* Salesforce Revenue Cloud * 

2 answers
0/9000

Is it possible to use a custom context definition in the product discovery process that includes fields from the quote? I've been trying to implement a custom pricing procedure which use this custom fields but I haven't been able to figure it out. Any ideas? Thanks!

5 answers
  1. Jun 15, 6:22 PM

    @Diego Adrián Renedo Criado

    , you are combining two different feaures in your question.  

    1. Is it possible to use a custom context definition in the product discovery process that includes fields from the quote?  - Yes, you can. you need to create a custom product discovery context definition and add a new node (Quote) and create your custom attributes as per your need.  

    In Product discovery procedure - use the newly created context definition to qualify / disqualify the products. But you need setup/perform

    @Ben Stokes

    steps.  

    once you done those two steps, your product discovery is completed.  

    2. I've been trying to implement a custom pricing procedure which use this custom fields but I haven't been able to figure it out. Any ideas? Thanks! - This is specific to pricing procedure, I am assuming, you are planning to bring data from product2 object to QLI and perform the pricing on top of that, if so, you need to provide context mapping between Product and SalestransactionContext.  check this blog. 

    https://thecloudupdate.co/how-to-map-custom-field-values-from-product-to-quote-line-in-salesforce-revenue-cloud/

0/9000

What is the best practice configuration setup in RCA for the following scenario: 

 

If a usage product is not sold in bucket quantities nor has tiers but should be charged overages at a negotiated rate what is the best way to set that up? 

 

For example, when adding a Quote Line we want to set the Quantity and price as usual but we also want the ability to set a negotiated rate if going over that usage quantity within the period (e.g. $0.25 per additional text message in the month) 

 

Given that scenario how do we configure the Product Usage Grant record? what should the Grant quantity be set to , if anything? Any other setup considerations? 

 

Ultimately we will want to display that overage rate in the quote document and bill that amount based on usage quantity. 

2 answers
  1. Jun 15, 5:26 PM

    since we are not using salesforce billing capabilities, we created a dedicated fields to capture the usage discount and usage net unit price in QLI and included those fields in Pricing waterfall to calculate the total.  

    Since the fields are available in QLI, eventually, the data is available in SO. 

0/9000

Hello Everyone!! 

I’m a fresher currently learning Salesforce Revenue Cloud and Constraint Rules Engine (CRE). I’m working on the CRE setup and seem to be missing something because products are no longer visible in the quote after completing the configuration.

Here are the steps I performed:

  1. Extended the SalesTransactionContext.
  2. Added the "Constraint Engine Node Status" field on:
    • Quote Line Item
    • Order Product
    • Asset Action
  3. Added field mappings in the extended Context Definition:
    • QuoteEntityMapping
    • OrderEntityMapping
    • AssetEntityMapping
  4. Activated the extended Context Definition.
  5. Enabled CRE in Revenue Settings.
  6. Updated the Context Definition in the Pricing Procedure to use the extended Context Definition.
  7. Updated the Context Definition in Product Discovery.
  8. Added the required triggers on Quote Line Item and Order Product.
  9. Assigned the required permission sets.
  10. Completed the remaining setup steps mentioned in the documentation.

After completing the setup, the issue is that products are no longer visible when creating or editing a quote.

Has anyone encountered this issue before? Is there any configuration step that I might have missed, or any specific logs/settings that I should verify?

Any guidance would be greatly appreciated. 

Products are not visible in Quote while using CRE ( Constraint Rules Engine )

 

@* Salesforce Revenue Cloud *

 

 

#Revenue Cloud

1 answer
0/9000

 

An Error Occurred with Your "Create and Update Renewal Opportunities" Flow

 

 

You’ve received this email because an error occurred while your "Create and Update Renewal Opportunities" flow was running. 

Error element GetRenewableAssetsSummary (FlowActionCall). 

We couldn’t fetch the data for RevSalesTransactionContext context definition. Try again later or contact your Salesforce admin for help.

2 answers
0/9000

Hello Everyone, 

 Recently, I started learning Revenue Cloud. In quote, when I click Browse Catalogs in Quote-> Lines. Upon clicking Browse Catalogs, it isn't showing the products. I have checked the Product Catalog Managment Products whether there are active or not. 

Anyone can help. 

 

Products not visible in Quote in Revenue Cloud

 

@* Salesforce Revenue Cloud *

 

 

#Revenue Cloud

9 answers
  1. Jun 30, 2025, 3:46 PM

    Hi @Uttej Cheedalla, try creating Full Index from Product Discovery Setting and refresh PriceBookEntry V2 decision table.

0/9000

Hi,

We  would like to make the start date of the first segment editable. Is it possible to do this in Revenue Cloud? We only want to change the Start Date for the first Ramped segment. 

Make Start Date Editable on  first ramp segment

 

@* Salesforce Revenue Cloud *

 

 

#Revenue Cloud

1 answer
  1. Jun 12, 7:50 AM

    @Ragini Shukla

     

    Thank you for your response. However, when we use the "

    Create Ramp Schedule" button, it provides an option to edit the ramp schedule for first group, allowing users to update only the start date for the first group.Thank you for your response.image.png

     

    image.png

     

    However, this approach does not work for the standard MYD scenario. Is there a setting or configuration that would allow this to work for the standard MYD scenario?

0/9000

QuoteLine Attributes 

=> Maintenance Tier  | Speed  | Region

 

Decision/Lookup Table 

=> as per below:

 

How to fetch list price from decision table based on multiple QuoteLine Attribute selection in Salesforce Revenue cloud?    

 

@* Salesforce Revenue Cloud * 

4 answers
  1. Jun 11, 8:50 PM

    Re-reading your question 

     

    > How to fetch list price from decision table based on multiple QuoteLine Attribute selection in Salesforce Revenue cloud?     

     

    Are these Attributes that are set during product configuration? If so, they cannot be referenced for a Decision Table, and I believe you need to use a Pricing Hook instead.  

     

    If they are field values on the Quote, Quote Line Item then they can be referenced.

0/9000

Hi

The Pricing Method is configured as Tiered, and Rate Adjustments By Tier records have been created successfully on the Rate Card Entry. However, in the Cart under Usage Resources → Usage Billing → Rates, only the Current Rate is displayed and the tier details are not visible.

Has anyone experienced this behavior? Are there additional configurations required for tiered usage pricing to be displayed in the cart?

8 answers
  1. Jun 11, 10:31 AM

    Hi @Rupasri Kakileti

     did you create Pricebook Rate Cards for both Base and Tiered rate cards? 

     

    Also you might need to create Transaction Processing record with ratingpreference set to fetch in order to save Quote Line Rate Card Entry.

0/9000