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* Commerce Salesforce Order Management *

This group is dedicated to your success with Salesforce Order Management. Join the conversation here to stay up to date on the product, review resources, ask questions, help each other, and share experiences. Salesforce Order Management, part of the Commerce Cloud product portfolio, helps you deliver “buy anywhere, service anywhere, fulfill anywhere” shopping experiences unified across all channels with real-time inventory visibility, order lifecycle management, and allocation logic. --------------------------------------- Confidentiality Statement (http://bit.ly/11YD5E3) This group is maintained and moderated by a Salesforce employee. The content received in this group falls under the official Forward-Looking Statement (http://investor.salesforce.com/about-us/investor/forward-looking-statements/default.aspx). Please also see our official Salesforce Customer Community Terms of Use.
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Rachel Pechacek (Certification Change Management and Communications Lead at Salesforce) posted in * Trailhead Official *
Jun 9, 4:09 PM

Hello Trailblazers! 

 

We've got important news about the Salesforce Certification program. 

 

We want to share the following key updates to our roadmap:

  • 24 certifications will be retired. These include 15 Accredited Professional certifications and 9 Salesforce Certifications (across various roles & products).
  • 16 certifications will be renamed. This is happening to align with current Salesforce products and new branding, like the incorporation of Agentforce.

 

Retiring these exams helps us to:

  • Make your certifications more valuable: We align our certifications with the skills and expertise that hiring managers seek in the workplace.
  • Stay current with the product landscape: As Salesforce technologies evolve, our certifications are updated to reflect the skills professionals use daily.
  • Grow your skills where it matters most: We build certifications around the latest job roles, products, and features to give you the most relevant, in-demand certifications available today.

 

Key Dates

Mark your calendars (all dates are set to 12:00 a.m. UTC):

  • Friday, July 24, 2026: This is the last day to register for any retiring exams. And, this is the day all renamed certifications will officially go live.
  • Tuesday, August 31, 2026: This is the final day you can take any retiring exams.
  • February 1, 2027: The official retirement date for all impacted certifications.

 

What This Means For You

  • If you hold a retiring certification: It remains valid through the official retirement date of February 1, 2027, and you won't have any maintenance requirements in the meantime. These certifications will still be visible on your Trailblazer profile as part of your professional history.
  • If you are planning to pursue a retiring certification: You must register by July 24, 2026, and complete the exam by August 31, 2026.
  • If you hold a renamed certification: No action is required. The certification name on your Trailblazer profile will change on July 24, 2026. For information on how to request a new certificate with the updated name, visit Receive Your Salesforce Certificate and Logo After Earning a Certification. 

 

For the full list of impacted certifications, why we're making these changes, and what your next steps are, check out our official resources:

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Jon Jessup (CEO at 1440, Inc.)
Sep 5, 2024, 2:59 PM
Shopify, eBay, Walmart, Magento, BigCommerce, Amazon Seller Central, Amazon Buy with Prime?

We're working on several new bi-directional Salesforce OMS / OCI integrations with Shopify, eBay, Walmart, Magento, BigCommerce, Amazon Seller Central, and Amazon Buy with Prime. If anyone is interested in collaborating on this, please let me know!  My email is jon@1440.io 

2 answers
  1. Mamta Bankoti
    Yesterday, 10:53 AM

    Thanks for sharing this. The integrations sound interesting, especially with Shopify and Amazon. I'd be happy to learn more and see how we might collaborate. I'll reach out by email.

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Harry Singh (Ardn Cloud Solutions)
Mar 26, 2025, 1:23 PM

Hey Salesforce Community! 

 

Are you tired of juggling multiple tools and dealing with the inefficiencies of non-native e-commerce platforms? We’re excited to introduce Storefronts, a native Salesforce e-commerce solution designed to streamline your operations.

 

With Storefronts, you can:

  • Eliminate costly middleware and integrations.
  • Access a unified view of customer data directly within Salesforce.
  • Automate workflows like order processing and payment reconciliation seamlessly.
  • Scale effortlessly as your business grows without inflating costs.

Whether you're managing a B2B or B2C e-commerce store, Storefronts adapts to your needs while leveraging the full power of Salesforce. 

 

Have questions or thoughts about simplifying e-commerce operations? Let’s discuss! Check out Storefronts and see how it can transform your business.

 

Looking forward to hearing your experiences and insights!

1 comment
  1. Rahim Islam ("Freelance Virtual Assistant")
    Feb 3, 7:53 AM

    Great insights, Harry! The idea of a native Salesforce e-commerce solution is a game-changer for eliminating middleware costs. I’m currently exploring Salesforce's capabilities and would love to know how Storefronts handles multi-currency for global businesses. Thanks for sharing!"

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T W. (none business at N/A)
Jan 28, 12:58 PM
Lightning Order Management Order Summary Entitlements

I am trying to figure out this limit - Lightning Order Management Order Summary Entitlements.     Is it the number of orders I have in the system or the number or orders I process? I don't find any info in documents and even looked here. https://help.salesforce.com/s/articleView?language=en_US&id=commerce.om_licenses.htm&type=5

@* B2C Commerce * 

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Rohit Kamble (Senior Customer Advocate at Cloud Compliance)
Sep 17, 2025, 10:45 AM
What are the most common complaints about Salesforce CPQ implementations?

Low Sales Adoption - Clunky UX means reps avoid using CPQ altogether, defeating the entire purpose    Slow Time-to-Market - 8-16 weeks just to launch new products or update pricing? That's a competitive killer.    Migration & Entitlement Nightmares - Moving customers from old to new products while managing credits, rebates, and eligibility rules becomes impossibly complex    Approval Bottlenecks - Discount and deal desk slowdowns that kill sales momentum right when you need it most    System Disconnects - CPQ operating in isolation from Contracts, Billing, and ERP creates data chaos and manual workarounds.    These aren't just minor inconveniences - they're business-critical issues that directly impact revenue and sales team productivity.     Which of these resonates most with your experience? Have you found any effective solutions or workarounds?      I'm curious to hear what the community has discovered - sometimes the best insights come from what you've learned in the trenches.       P.S. - If you're dealing with these challenges, we're doing a live demo next week showing how AI is starting to address these specific pain points. Comment "Interested" and I will share the webinar link.    

2 answers
  1. shefali tanwar (CRM Landing)
    Jan 18, 8:24 AM

    @Rohit Kamble From what I’ve seen, the biggest pain points tend to be low sales adoption and slow time-to-market. If reps feel CPQ is heavy or slow, they’ll avoid it, and that defeats the whole purpose. Pricing or product changes taking weeks is also a real blocker in fast-moving sales teams.

    Teams that do better usually simplify the product model as much as possible, invest in good UX training for reps, and make sure CPQ isn’t operating in isolation from contracts, billing, or ERP. When those pieces are aligned early, a lot of downstream issues become much more manageable.

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Bhavin Patel (Community Experience Manager at Salesforce) posted in Communications & Readiness Connect
Jan 12, 7:09 PM

We recently updated the Salesforce Payments SDK within Commerce Cloud, which requires you to republish your WebStore by January 31, 2026.

 

We recently updated the Salesforce Payments SDK within Commerce Cloud, which requires you to republish your WebStore by January 31, 2026. Republishing your WebStore automatically updates the necessary links. Once completed, no further action is required. 

 

To ensure uninterrupted processing, republish your WebStore by following these steps:

  1. Go to the Commerce App. 
    • In most Salesforce editions, use the App Launcher to find and select the Commerce app.
    • In Starter Edition, use the left side navigation bar and select the Commerce app.
  2. In the Commerce app’s navigation sidebar, use the Store dropdown to select the specific WebStore that you want to republish.
  3. Select the Website Design option from the sidebar to open the store’s design workspace.
  4. In the Website Design workspace, find and click the Publish button.
  5. Repeat this process for every WebStore that is using Salesforce Payments.

Please note: Republishing your WebStore includes all changes made since the last publish. We recommend testing these updates in your staging environment first.  

 

If you’ve used the Salesforce Payments SDK to build custom components, update your custom components to load the SDK from its new location. Please file a support ticket to request additional information. 

 

#B2C Commerce

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Amalia Murray (Director of Trailhead Marketing at Salesforce) posted in Commerce Trailblazers
Nov 14, 2025, 9:57 PM

Join us for the Inaugural Women in Commerce Virtual Meetup!

Women in Commerce: Calm During the Chaos 

Fri, Nov 21, 2:00 – 4:00 PM (EST) 

 

The holiday season often brings excitement and stress - especially for women professionals in eCommerce. This session offers an exploration of strategies and practices to maintain mental wellness, balance, and productivity (as you define it) during one of the most demanding times of the year. 

 

CGL @Nicole Rose will put a spotlight on panelists @Aubrey Baker, @Oksana Nazhmetdinova, @Rachel Hubel, and @Kelly Mott to share their personal experiences at this holiday time of year, varied practices for balance and self care, and actionable tips for finding calm amidst the chaos. Together, we’ll explore how to reconcile the need for inner reflection during the Winter with the demands of peak holiday season. The conversation will conclude with an open discussion, giving you space to share and learn from others. 

 

Please bring your favorite holiday beverage to this open dialogue with your colleagues and friends! 

 

Register Now

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Rohit Kamble (Senior Customer Advocate at Cloud Compliance)
Nov 12, 2025, 9:08 AM

Salesforce CPQ users: Still losing deals to quote errors and slow turnaround?  

 

Next Tuesday (Nov 25, 6 PM GMT)

- live demo showing how AI fixes this:  

 

✓ Conversational quote creation  

✓ Automated bundle configuration  

✓ Real-time error detection  

✓ 2-3 week deployment for EU teams  

 

Hosted by @Saurabh Gupta (GPTfy) & @Nishit Rawat

(Bluvium)  

 

Comment "Interested"

for registration link.  

 

What's your #1 CPQ pain point? Salesforce CPQ users: Still losing deals to quote errors and slow turnaround?

 

#SalesforceCPQ #Salesforce CPQ & Billing #SalesforceAI #Revenue Cloud

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SHASHANK VENKATESHAPPA (Developer at Intelliswift)
Oct 3, 2025, 4:45 AM
Why can't I access all the fields in order and order related objects even though i am System Admin, is there any particular license required for it?
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