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* Commerce Salesforce Order Management *

This group is dedicated to your success with Salesforce Order Management. Join the conversation here to stay up to date on the product, review resources, ask questions, help each other, and share experiences. Salesforce Order Management, part of the Commerce Cloud product portfolio, helps you deliver “buy anywhere, service anywhere, fulfill anywhere” shopping experiences unified across all channels with real-time inventory visibility, order lifecycle management, and allocation logic. --------------------------------------- Confidentiality Statement (http://bit.ly/11YD5E3) This group is maintained and moderated by a Salesforce employee. The content received in this group falls under the official Forward-Looking Statement (http://investor.salesforce.com/about-us/investor/forward-looking-statements/default.aspx). Please also see our official Salesforce Customer Community Terms of Use.

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6 comments
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We're working on several new bi-directional Salesforce OMS / OCI integrations with Shopify, eBay, Walmart, Magento, BigCommerce, Amazon Seller Central, and Amazon Buy with Prime. If anyone is interested in collaborating on this, please let me know!  My email is jon@1440.io 

3 answers
  1. Aug 13, 5:28 PM

    This sounds like an interesting project, especially with the need for reliable bi-directional syncing across multiple marketplaces. I’d be interested to hear how you’re handling inventory, order status, and fulfillment synchronization between Salesforce OMS and each platform.

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Hii Salesforce Community,. 

 

1. I need a complete, step-by-step guide for integrating Salesforce Payments with Salesforce Order Management (OMS). 

 

Please explain the entire implementation process, including: 

 

  • How to configure and integrate Salesforce Payments with Salesforce OMS from scratch.
  • The prerequisites, required licenses, and Salesforce features that must be enabled.
  • How to connect Salesforce Payments to OMS, including the objects, settings, and relationships involved.
  • The complete payment lifecycle, including Authorization, Capture, Void, and Refund.
  • How payment transactions are associated with Orders and Fulfillment Orders in OMS.
  • Whether payment capture is handled automatically by Salesforce OMS when an order is fulfilled, or whether custom automation (such as Flows, Apex, Platform Events, or APIs) is required.
  • The standard APIs, payment gateway adapters, and integration points involved in the process.
  • A complete end-to-end implementation example, from checkout through order creation, fulfillment, payment capture, cancellation, and refund.
  • Salesforce best practices, common implementation challenges, and recommended architecture for a production environment.

 

2. How does payment capture work in Salesforce Order Management (OMS) when an order reaches the Fulfilled status? 

 

  • I would like a complete, step-by-step explanation of the end-to-end payment capture process, including:

 

  • Whether Salesforce OMS automatically captures an authorized payment when an order is fulfilled, or if custom automation is required.

 

  • The complete implementation flow from payment authorization through order fulfillment to payment capture.

 

  • Which standard Salesforce OMS components, payment gateway integrations, and APIs are involved in the capture process.

 

  • If automation is required, please explain how to implement it using Flows, Apex, Platform Events, or other recommended approaches.

 

  • Include a practical example with the order lifecycle, payment transaction states, and best practices for production implementations.

 

@* Commerce Salesforce Order Management *@* Salesforce Commerce for B2B & D2C *@* B2C Commerce *

3 answers
  1. Jul 16, 10:41 AM

    Hi @Robert Musk

    Salesforce Payments is available for sandbox environment or Salesforce payments only available in product environmen only, but how to test the salesforce payments in sanbox regarding payment capture, refunding , payment failures? can we able to cpature the authorized payment in stripe test account  

     

    do you have any documentation about configuring and setuping the salesforce payment for stripe in sandbox ? 

     

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Hello Trailblazers! 

 

We've got important news about the Salesforce Certification program. 

 

We want to share the following key updates to our roadmap:

  • 24 certifications will be retired. These include 15 Accredited Professional certifications and 9 Salesforce Certifications (across various roles & products).
  • 16 certifications will be renamed. This is happening to align with current Salesforce products and new branding, like the incorporation of Agentforce.

 

Retiring these exams helps us to:

  • Make your certifications more valuable: We align our certifications with the skills and expertise that hiring managers seek in the workplace.
  • Stay current with the product landscape: As Salesforce technologies evolve, our certifications are updated to reflect the skills professionals use daily.
  • Grow your skills where it matters most: We build certifications around the latest job roles, products, and features to give you the most relevant, in-demand certifications available today.

 

Key Dates

Mark your calendars (all dates are set to 12:00 a.m. UTC):

  • Friday, July 24, 2026: This is the last day to register for any retiring exams. And, this is the day all renamed certifications will officially go live.
  • Tuesday, August 31, 2026: This is the final day you can take any retiring exams.
  • February 1, 2027: The official retirement date for all impacted certifications.

 

What This Means For You

  • If you hold a retiring certification: It remains valid through the official retirement date of February 1, 2027, and you won't have any maintenance requirements in the meantime. These certifications will still be visible on your Trailblazer profile as part of your professional history.
  • If you are planning to pursue a retiring certification: You must register by July 24, 2026, and complete the exam by August 31, 2026.
  • If you hold a renamed certification: No action is required. The certification name on your Trailblazer profile will change on July 24, 2026. For information on how to request a new certificate with the updated name, visit Receive Your Salesforce Certificate and Logo After Earning a Certification

 

For the full list of impacted certifications, why we're making these changes, and what your next steps are, check out our official resources:

1 comment
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Hey Salesforce Community! 

 

Are you tired of juggling multiple tools and dealing with the inefficiencies of non-native e-commerce platforms? We’re excited to introduce Storefronts, a native Salesforce e-commerce solution designed to streamline your operations.

 

With Storefronts, you can:

  • Eliminate costly middleware and integrations.
  • Access a unified view of customer data directly within Salesforce.
  • Automate workflows like order processing and payment reconciliation seamlessly.
  • Scale effortlessly as your business grows without inflating costs.

Whether you're managing a B2B or B2C e-commerce store, Storefronts adapts to your needs while leveraging the full power of Salesforce. 

 

Have questions or thoughts about simplifying e-commerce operations? Let’s discuss! Check out Storefronts and see how it can transform your business.

 

Looking forward to hearing your experiences and insights!

1 comment
  1. Feb 3, 7:53 AM

    Great insights, Harry! The idea of a native Salesforce e-commerce solution is a game-changer for eliminating middleware costs. I’m currently exploring Salesforce's capabilities and would love to know how Storefronts handles multi-currency for global businesses. Thanks for sharing!"

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I am trying to figure out this limit - Lightning Order Management Order Summary Entitlements.     Is it the number of orders I have in the system or the number or orders I process? I don't find any info in documents and even looked here. https://help.salesforce.com/s/articleView?language=en_US&id=commerce.om_licenses.htm&type=5

@* B2C Commerce * 

1 answer
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Low Sales Adoption - Clunky UX means reps avoid using CPQ altogether, defeating the entire purpose    Slow Time-to-Market - 8-16 weeks just to launch new products or update pricing? That's a competitive killer.    Migration & Entitlement Nightmares - Moving customers from old to new products while managing credits, rebates, and eligibility rules becomes impossibly complex    Approval Bottlenecks - Discount and deal desk slowdowns that kill sales momentum right when you need it most    System Disconnects - CPQ operating in isolation from Contracts, Billing, and ERP creates data chaos and manual workarounds.    These aren't just minor inconveniences - they're business-critical issues that directly impact revenue and sales team productivity.     Which of these resonates most with your experience? Have you found any effective solutions or workarounds?      I'm curious to hear what the community has discovered - sometimes the best insights come from what you've learned in the trenches.       P.S. - If you're dealing with these challenges, we're doing a live demo next week showing how AI is starting to address these specific pain points. Comment "Interested" and I will share the webinar link.    

2 answers
  1. Jan 18, 8:24 AM

    @Rohit Kamble From what I’ve seen, the biggest pain points tend to be low sales adoption and slow time-to-market. If reps feel CPQ is heavy or slow, they’ll avoid it, and that defeats the whole purpose. Pricing or product changes taking weeks is also a real blocker in fast-moving sales teams.

    Teams that do better usually simplify the product model as much as possible, invest in good UX training for reps, and make sure CPQ isn’t operating in isolation from contracts, billing, or ERP. When those pieces are aligned early, a lot of downstream issues become much more manageable.

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We recently updated the Salesforce Payments SDK within Commerce Cloud, which requires you to republish your WebStore by January 31, 2026.

 

We recently updated the Salesforce Payments SDK within Commerce Cloud, which requires you to republish your WebStore by January 31, 2026. Republishing your WebStore automatically updates the necessary links. Once completed, no further action is required. 

 

To ensure uninterrupted processing, republish your WebStore by following these steps:

  1. Go to the Commerce App. 
    • In most Salesforce editions, use the App Launcher to find and select the Commerce app.
    • In Starter Edition, use the left side navigation bar and select the Commerce app.
  2. In the Commerce app’s navigation sidebar, use the Store dropdown to select the specific WebStore that you want to republish.
  3. Select the Website Design option from the sidebar to open the store’s design workspace.
  4. In the Website Design workspace, find and click the Publish button.
  5. Repeat this process for every WebStore that is using Salesforce Payments.

Please note: Republishing your WebStore includes all changes made since the last publish. We recommend testing these updates in your staging environment first.  

 

If you’ve used the Salesforce Payments SDK to build custom components, update your custom components to load the SDK from its new location. Please file a support ticket to request additional information. 

 

#B2C Commerce

1 comment
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Join us for the Inaugural Women in Commerce Virtual Meetup!

Women in Commerce: Calm During the Chaos 

Fri, Nov 21, 2:00 – 4:00 PM (EST) 

 

The holiday season often brings excitement and stress - especially for women professionals in eCommerce. This session offers an exploration of strategies and practices to maintain mental wellness, balance, and productivity (as you define it) during one of the most demanding times of the year. 

 

CGL @Nicole Rose will put a spotlight on panelists @Aubrey Baker, @Oksana Nazhmetdinova, @Rachel Hubel, and @Kelly Mott to share their personal experiences at this holiday time of year, varied practices for balance and self care, and actionable tips for finding calm amidst the chaos. Together, we’ll explore how to reconcile the need for inner reflection during the Winter with the demands of peak holiday season. The conversation will conclude with an open discussion, giving you space to share and learn from others. 

 

Please bring your favorite holiday beverage to this open dialogue with your colleagues and friends! 

 

Register Now

1 comment
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