I have recently enabled chatter on our experience site and have updated members on workspace to allow chatter tagging between internal and customer users, however, when a chatter notification(on bell icon) comes into the community, the users are not navigated to the post or the record by clicking the notification alert like how we do in salesforce(internally). This created some confusion for the community user to relate the chatter post to the record. What am I doing wrong? Please help.
Please note chatter is enabled and the users can communicate back and forth the only issue is when clicking the notification the eternal users are not directed to the post or the record on which the chatter was posted.
Thank you in advance.
#Experience Site #Community Cloud #Chatter #Sales Cloud
#Trailhead Challenges #TrailblazerCommunity #Salesforce #Customer Service
