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Vishal Soni (MIDCAI CONSULTING の Director - Data & AI) が「#Farewell」で投稿
10月30日 2:01

The Trailblazer Community forums go read-only today, Oct 30. 

 

In case it’s helpful, here’s a quick summary of what’s changing:

  • Oct 30, 2026: The forums become read-only. Existing threads stay searchable, but new posts are closed.
  • November 2026: The new Trailblazer Community on Slack goes live. It’s free, needs no paid Slack license, and you sign in with your Trailblazer ID.
  • Early 2027: Accepted answers from Slack product channels will start syncing back to the web.

A couple of things Salesforce recommends before launch: link your Trailblazer ID to a personal email rather than a work one, so your community profile stays with you. And if Slack is blocked at work, you can join from a personal device. 

 

Trailhead learning isn’t changing. Modules, badges and certs all stay as they are.

 

I’m really grateful to the forums and everyone who’s been part of them. Like many of you, I learned a lot of Salesforce by searching an error message and finding that someone had kindly answered it years ago. Answering questions there taught me even more, and I’m thankful for every conversation along the way.

 

A heartfelt thank you to the MVPs, Forum Ambassadors, and every admin, developer and architect who took the time to help a stranger. You’re the reason this community works, and I’m looking forward to learning alongside you all on Slack.

 

Details: 

https://www.salesforce.com/blog/trailblazer-community-on-slack/

 

#Slack Community  #Trailhead Challenges  #TrailblazerCommunity #Salesforce Developer #Salesforce Developer #Trailhead #Trailhead Support #Trailhead Community #Farewell

1 件のコメント
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Ali Azam (iOPTIME の Senior Salesforce Developer) が「#Salesforce Developer」で質問
10月29日 5:50
Zoom Phone, RingCentral, and Agentforce Support in Experience Cloud

Hi everyone,

I’d like to understand whether Zoom Phone, RingCentral, and Agentforce (including Prompt Builder) can be integrated with or used within Salesforce Experience Cloud.

Specifically, I’m looking for information on the following:

  1. Zoom Phone: Can Zoom Phone be integrated with Experience Cloud for making and receiving calls? Are features such as click-to-call, call logging, and CTI supported for community users?
  2. RingCentral: Does RingCentral support integration with Experience Cloud? If so, what calling and telephony features are available to external or community users?
  3. Agentforce and Prompt Builder: Can Agentforce agents be deployed within an Experience Cloud site? Can prompts created using Prompt Builder be used by community users, and what are the available options and limitations?
  4. Licensing requirements: What Salesforce licenses, Experience Cloud licenses, Agentforce licenses, or third-party subscriptions are required to enable these features?
  5. Configuration and limitations: Are there any additional setup requirements, supported integration approaches, permissions, or known limitations to consider?

If anyone has implemented these solutions, I’d appreciate details about the recommended approach, licensing costs or requirements, and any practical experience or documentation you can share.

Thanks in advance! 

 

#Salesforce Developer #Salesforce Admin #Agentforce #Salesforce #TrailblazerCommunity #Sales Cloud    #Experience Cloud #Digital Experience #Lightning Experience

2 件の回答
  1. Vishal Soni (MIDCAI CONSULTING)
    10月30日 1:31

    Hi @Ali Azam

     

     

    Here’s what I’d go with based on what I’ve seen or read so far:

    Zoom Phone and RingCentral: both connectors are built on Open CTI, which is designed for internal users in Lightning apps (the softphone in the utility bar). As far as I know, Experience Cloud sites don’t support the Open CTI softphone. So for community users you’re usually looking at: 

    • Simple tel: click-to-call links.
    • The vendor’s web or embed SDK wrapped in an LWC, with call logging done through Apex or the vendor’s API. 

       Either way, confirm with Zoom and RingCentral, since their packages are licensed for internal users.

     

    Agentforce: yes, a service agent can be deployed to an Experience Cloud site through Messaging for In-App and Web (Embedded Service). This is the cleanest supported path. 

      

    Prompt Builder: I wouldn’t expose it to external users directly. Invoke the prompt template from Flow or Apex behind an LWC or an agent action, and control what data goes into the prompt. Watch sharing, FLS and PII for external users. 

      

    Licensing: you’ll need Experience Cloud licenses (Customer or Partner Community), Agentforce consumption (Flex Credits or per-conversation pricing), Data Cloud provisioned for Agentforce, and separate Zoom or RingCentral subscriptions. I suggest connecting with your AE to confirm current pricing, as it changes often.

Slack のロゴ
Guilherme Sequine (Gentrop の Marketing Cloud Specialist) が「#Trailhead」で質問
10月23日 18:22
MC Next - Sandbox to Production

Good afternoon everyone, hope you are doing well. 

 

I would like to ask a few questions regarding sandboxes in MARKETING CLOUD NEXT, which came up as I started on a new project. To give you some general context, this client basically wants to do all the development in the sandbox, and once everything is validated and tested, deploy it to production—which is totally fine.

 

 

However, here are my questions: 

 

1 - Regarding WhatsApp: Can I perform the setup configuration, warming, and testing all within the sandbox? My concern is whether I will need to replicate this entire process in production later on. If there is an ideal scenario or best practice, I would like to understand how to proceed with this step. 

 

2 - Regarding Email: Similar to the WhatsApp situation, my main question is about the domain/subdomain in the sandbox. When doing all this setup, do I need to perform the IP/domain warming normally? Is it necessary to create a domain/subdomain to work in the sandbox as well, and then repeat the same step for production? Or is the process different for a sandbox? 

 

In short, these are my main questions, but just to reiterate: this client wants everything to be developed and tested in the sandbox, and we will only deploy to production once everything is validated.

Because of this, I have these questions so I can understand the best way to move forward. 

 

Thank you. 

 

#Trailhead  #Salesforce Developer  #Salesforce Admin  #Salesforce  #TrailblazerCommunity  #Marketing Cloud

4 件の回答
  1. Guilherme Sequine (Gentrop)
    10月28日 15:03

    @dhanush gunda thank you so much for your help! You have no idea how much you've helped me and pointed me in the right direction for these tasks. I promise this will be my last question! haha

     

    Regarding the subdomain: Considering that my client already has a subdomain configured in MCE. In this case, I will follow the approach you suggested—a test subdomain for the sandbox. Since I already have one in MCE, I will just need to share it with the PROD Environment in MC Next and proceed with the tasks, right? Because according to the Salesforce help documentation, if the client already has a usable domain in MCE, I can share it with Next without needing to warm it up, correct?

     

    I promise this is my last question, haha! Thank you so much!

Slack のロゴ
Kavyasri Dacharla (LANGLEY FEDERAL の Associate Salesforce Administrator) が「#Data360」で質問
10月27日 23:27
Data cloud Kit

I am trying to create a Devops Data kit in my partial sandbox and trying to deploy it in Uat sandbox using change sets. The Data kit creation was successful and I also deployed it successfully in my Uat but when I try to deploy the Data kit I got the below error.”The salesforce CRM is no longer authenticated. Verify and re authenticate the connection then deploy the Data stream.I did the verify CRM connection multiple times and there are no issues around that but not sure why this is happening. 

 

  

 

#Data360

3 件の回答
  1. Vishal Soni (MIDCAI CONSULTING)
    10月28日 1:18

    Hi @Kavyasri Dacharla

     

     

    I’ve seen this error come up even when the CRM connection verifies fine. It usually isn’t really about authentication. Here’s what I’d check in the UAT org: 

    • Connector permission set access. The “Data Cloud Salesforce Connector” permission set in UAT needs read access to every object and field in the data stream. If a field from your partial sandbox is missing or has no FLS in UAT, the deploy fails with this misleading auth error. This is the most common cause I’ve seen.
    • The deploying user. Deploy the data stream as a Data Cloud Admin. Ideally use the same user who set up the CRM connection in UAT.
    • The connection itself. In Data Cloud Setup > Salesforce CRM, try a full disconnect and reconnect of the home org rather than just verifying it. Then redeploy from Data Kits.
    • Deploy order. After the change set lands, deploy the data stream from the data kit inside Data Cloud. Pick the UAT CRM connection when it prompts you.

     

    If it still fails after all that, raise a support case with the data kit name and the error. 

     

Slack のロゴ
Amal IBN EL HOBYB (Uprizon の Consultante CRM & Data) が「#Salesforce Admin」で質問
10月22日 8:32
Google Workspace SSO and Salesforce Phishing-Resistant MFA

 Hi everyone,

Has anyone configured Google Workspace SSO with Salesforce to support Phishing-Resistant MFA without prompting users to register a passkey in Salesforce after SSO login?

Google Workspace sends an unspecified in the SAML AuthnContextClassRef (ACR), so Salesforce does not recognize the authentication method used.

Is there a way to address this through SAML ACR/AMR attributes or Salesforce identity verification settings?

Thanks!  

 

#Salesforce Admin  #Salesforce Developer  #Salesforce  #TrailblazerCommunity

2 件の回答
  1. dhanush gunda (singingbirdapps.com)
    10月28日 8:47

    Hi Amal, a quick check-in before the community goes read-only on Oct 30. Did the suggestions help with your SSO and MFA setup? If so, marking my answer as the best answer would help anyone who finds this thread later. Glad to look deeper if anything is still unresolved.

Slack のロゴ
Oumayma SERRHINI (VISEO の Salesforce Consultant Intern) が「#API」で質問
10月27日 17:11
User Qlick cannot connect to Salesforce

Hi Team, 

 

I’m currently investigating an issue with a Qlik user who can no longer connect to Salesforce via the API. 

 

I suspect this may be related to the Winter '27 security change:  UNSUPPORTED Platform SOAP API login() . I have already created a permission set and assigned the "Use Any API Client" user permission to the impacted user, and I have confirmed that the user is assigned to this permission set but the user can't connect to salesforce. 

 

The error returned by Qlik is:

"A connection attempt failed because the connected party did not properly respond after a period of time, or the established connection failed because the connected host did not respond : IP adress" 

 

Has anyone encountered a similar issue after the Winter '27 changes, there any additional settings that may resolve this problem ? 

 

#API  #TrailblazerCommunity

3 件の回答
  1. Sushil Kumar (UKG) Forum Ambassador
    10月27日 20:31

    ok that does not tell much. Check this article related to recent enforcement on october 22 of TTL - https://help.salesforce.com/s/articleView?id=005461275&type=1

     

     

    Also reference this article if app is not installed -

    https://help.salesforce.com/s/articleView?id=005132365&type=1

Slack のロゴ
Palash Das (Company の Developer) が「#Trailhead Challenges」で質問
10月23日 17:56
"DevOps Center Setup"---- Quest Devops Center Package Not Install

"DevOps Center Setup" this quest in my org I am unable find my DevOps Center Admin in permission sets, how to get this option. After enabling Dev hub and Life Center packages it still not work for me. Anyone please help in this matter because I think my Org not performing correctly. 

 

#Trailhead Challenges  #Salesforce Developer #Trailhead #Salesforce Admin #TrailblazerCommunity #Trailhead Support

4 件の回答
  1. Palash Das (Company)
    10月27日 14:57

    Hi @Eric Burté

     

     

    Because of some mistakes I couldn't find my answer, thank you Eric.  

     

    Thanks and Regards 

     

    Palash

Slack のロゴ
Ibrahim Abdelhamed (Materrian の Salesforce Developer) が「#Trailhead Challenges」で質問
10月27日 11:55
Unable to Create Report Folders in the “Create Reports and Dashboards for Sales and Marketing Managers” Badge

Hello everyone,

In the first chapter, “Create Report and Dashboard Folders,” of the Create Reports and Dashboards for Sales and Marketing Managers badge, I’m unable to create the Marketing Reports and Adoption Reports folders.

When I try to create these folders, I receive the following error messages:

  • “The folder named Marketing Reports couldn't be created.”
  • “The folder named Adoption Reports couldn't be created.”

Has anyone encountered this issue or knows how to resolve it?

Any help would be greatly appreciated. Thanks in advance! 

 

Unable to Create Report Folders in the “Create Reports and Dashboards for Sales and Marketing Managers” Badge

 

 

 

#Trailhead Challenges  #Trailhead  #TrailblazerCommunity

2 件の回答
  1. Tushar Jadav (Biztech IT Consultancy PVT LTD)
    10月27日 12:04

    Hello @Ibrahim Abdelhamed

    • Check your existing report folders under Created by Me or All Folders to see if Marketing Reports or Adoption Reports were already created.
    • Navigate into the Global Sales Reports folder first before clicking New Folder to create the subfolders.
    • Create a brand new Trailhead Playground from your Trailhead profile and restart the steps from the beginning of the module.
    • https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000BuPtvSAF
Slack のロゴ
Navarun Halder (Deloitte の Salesforce Developer) が「#Trailhead Challenges」で質問
10月23日 12:31
Get Started with Prompt Builder

Getting error while validating challenge. I have completed all the steps according to the module. Any solution for this ?  

 

Get Started with Prompt Builder

 

 

 

#Trailhead Challenges  #Salesforce Developer  #Trailhead  #Agentforce  #TrailblazerCommunity  #Certifications

3 件の回答
  1. Navarun Halder (Deloitte)
    10月27日 8:26

    Salesforce Support has confirmed that this is a known issue. 

     

    Workaround to complete the challenge

    : Creating a new Org again from scratch and repeating the steps fixed the issue.  

     

    To create a new Org using the button "

    Create Playground" on the unit, you should create a normal Playground from Profile > Hands-On Orgs

    section. 

    This will allow you to

    Disconnect existing Einstein AI Playground

    from your Trailhead profile. 

    Once the exisiting Playground is disconnected, you will see "

    Create Playground

    " button on the unit once again, you can use the same to initiate the creation of new Einstein AI Playground and repeat the steps. 

    This has worked for me & I was able to complete the badge. 

     

    cc:

    @Mahesh A

     

    #Trailhead Challenges #Agentforce #Trailhead #Salesforce Developer #Salesforce Admin

Slack のロゴ
Hemangi Salvi (MiTek の CRM Deployment Manager - APAC) が「#Trailhead Challenges」で質問
2024年8月26日 2:10
Step not yet complete in Einstein AI. We can’t find a Field Generation Prompt Template named Quick Summary.

For the Get Started with Prompt Builder, I created the Field Generation Prompt Template 'Quick Summary' for the first time in my playground and misspelled it as 'Quick summary' (with a small 's'). API name also took small 's' in summary automatically. I have completed the exercise successfully but when Salesforce tries to verify and give me points, it fails to find the  Field Generation Prompt Template named Quick Summary. I am unable to mark this complete and move on to the Prompt Builder Templates Superbadge Unit. I tried to create a new version of the prompt template but it gives the same error again. How do I resolve this?

27 件の回答
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