AgentblazerInnovator | Salesforce Trailblazer Community

Agentforce Grid Account Summary Prompt Template showing temporary system error

Hi Team,

I am completing the Explore Data with Agentforce Grid Trailhead unit. The Account and Account.Id columns are working, but the Summary column using the Account Summary Prompt Template returns:

“A temporary system error occurred. Please provide this request ID to customer support.”

“The LLM response is incorrect. Adjust the instructions and try again.”

I already tried Update Column, Save and Run, and Reconnect Agents to Salesforce Services

, but the error continues.

Badge:

Agentforce Grid

Unit: Explore Data with Agentforce Grid

Feature: Account Summary Prompt Template

Error: A temporary system error occurred

RunId: 01a17da0-b7d2-7673-98df-6650bd0370c8

Could you please suggest how to resolve this issue?

#Trailhead Challenges #AgentblazerInnovator

2 respuestas

Venkat Yadav (SFDCINDIA)
29 oct, 7:55 a.m.
Hi @Peddinti Rupa Sree I noticed a few other Trailblazers are facing the same issue with the Account Summary Prompt Template.

Try running the Account Summary template directly in Prompt Builder with an Account record.
If it fails there too, check the template inputs, user permissions, and activation status.

If the issue continues, raise a Trailhead support case with the screenshot and Run ID.
Salesforce documentation:

https://help.salesforce.com/s/articleView?id=ai.prompt_builder_troubleshoot.htm&type=5
Hope this helps!

23 oct, 2:26 p.m.

Need org access for Agentforce Workshops

Dear Developers,

I want to

Get hands-on with Agentforce Builder, Data 360, Prompt Builder, and RAG

but they need initial predefined org setup access. Could you please suggest how can I get access? Thanks. #Agentforce #Agentblazer_Legend #Agentblazer #AgentforceBuilder #AgentblazerInnovator

Guided Workshop Setup | Salesforce Developers

3 respuestas

shefali tanwar (Trail Guild)
24 oct, 5:50 a.m.
https://shorturl.at/WNIce , u can use this link and also mark this ans as accepeted if it helps ! thank you

5 oct, 10:57 a.m.

Unable to complete https://trailhead.salesforce.com/content/learn/projects/quick-start-create-a-sales-email-prompt-template/get-started-with-sales-email-prompt-templates?trail_id=become-an-agentblazer-innovator-2026 module.

Unable to complete Get Started with Sales Email Prompt Templates, I have created the Sales Email Prompt Template. But throwing this issue

#Trailhead Challenges #Agentforce #AgentblazerInnovator

15 respuestas

Abhay Lal (Salesforce)
6 oct, 8:32 p.m.
I tried almost all solutions mentioned in the comments, for me the following worked:
In properties of the specific Prompt Builder rename Prompt Template Name to Welcome Guest by deleting it and typing it out again. I think Ctrl C + V from somewhere else might have added a different ASCII or spacing. Also changed the model to GPT 5 Mini instead.

2 oct, 8:05 p.m.

Agentblazer Innovator | Superbadge: Translate Text with a Prompt Template and Record-Triggered Flow

I complete all the steps, and my end result is working as expected (screenshot below), but it still doesn't pass me: "The 'Translate Survey Input' action is either missing, named incorrectly, or not positioned after the existing Get elements in the 'Translate Fitness Survey Input' flow. Review the 'Work with the Prompt Template in a Flow' scenario and related Help article for element configuration."

I've started from scratch a few times and used a new org, but no luck. Can anyone help? Am I missing something?

Screenshots from my setup:

#Trailhead Challenges #AgentblazerInnovator #Trailhead Superbadges #Prompt Builder #Flow

4 respuestas

Eric Burté (DEVOTEAM) Forum Ambassador
2 oct, 10:02 p.m.
Hello @Caroline Fearey concerning the action, check your API name; it is written " Label the action Translate Survey Input with API name Translate_Survey_Input using any description you’d like". Yours has an extra "Fitness" in it.Eric

13 ene, 10:56 p.m.

Excited to share that I’ve earned the 2026 Agentblazer Innovator badge 🎉

Hands-on learning with Agentforce strengthened my skills to build AI-driven solutions and deliver real business impact. Looking forward to applying this in real-world scenarios!

#AgentblazerInnovator #Agentforce #AI #Salesforce #ContinuousLearning

🚀

@Salesforce Trailhead

@Trailhead Quests

#Agentblazer

@Agentblazer Community Group

5 comentarios

Harish Yuvarajbabu (Adapt IQ)
30 mar, 12:22 a.m.
Congratulations

10 feb, 4:54 a.m.

Excited to share that I’ve earned the 2026 Agentblazer Innovator badge 🎉

Hands-on learning with Agentforce strengthened my skills to build AI-driven solutions and deliver real business impact. Looking forward to applying this in real-world scenarios!

#AgentblazerInnovator #Agentforce #AI #Salesforce #ContinuousLearning

🚀 @Salesforce Trailhead

@Trailhead Quests

#Agentblazer

@Agentblazer Community Group

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1 comentario