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Lightning Knowledge Basics
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Lightning Knowledge Basics

Use Lightning Knowledge to create a knowledge base for better customer service.

Start
+300 points
Foundational
Customer Service Professional
~20 mins

Skills you will gain

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  • Process Improvement and Optimization
  • Customer Service

Products

  • Agentforce Service
  • Agentforce 360 Platform
+300 points
Foundational
Customer Service Professional
~20 mins
~20 mins

Available on these trails

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Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.