Skip to main content
Grow Your Business with Salesforce Foundations
Trail

Grow Your Business with Salesforce Foundations

Harness the sales, service, marketing, commerce, and data features in Salesforce Foundations to run your business.

Read More Start

Skills you will gain

Complete the Trail to build your expertise. Learn More
  • Business Strategy
  • Business Solutions
  • Computer Science
  • Automation
  • Data Management
  • Show More
  • Business Strategy
  • Business Solutions
  • Computer Science
  • Automation
  • Data Management
  • Business Intelligence
  • System Design and Implementation
  • Digital Marketing
  • General Sales Practices
  • Self-Development
  • Data Visualization
  • Quality Assurance and Control
  • Specialized Sales
  • Business Operations
  • Productivity
  • Cloud Solutions
  • Applications of AI
  • Artificial Intelligence
  • Sales Management
  • Customer Service
  • AI Agents
  • Data Integration
  • Process Improvement and Optimization
  • Motivating and Empowering
  • Office and Productivity Technology
  • Prospecting and Qualification
  • Account Management and Strategy
  • Content Development and Management
  • Collaboration
  • Business-to-Business (B2B) Sales
  • Marketing Strategy and Techniques
  • eCommerce
  • Digital Design
  • Technical Support and Services
  • Show Less

Products

  • Agentforce 360 Platform
  • Data 360
  • Marketing Cloud Next
  • Agentforce Sales
  • CRM Analytics
  • Show More
  • Agentforce 360 Platform
  • Data 360
  • Marketing Cloud Next
  • Agentforce Sales
  • CRM Analytics
  • Agentforce
  • Marketing Cloud Engagement
  • Agentforce Service
  • Flow Builder
  • Einstein
  • Order Management
  • Agentforce Consumer Goods
  • B2B Commerce
  • Show Less

Industries

  • Retail and Consumer Goods
This Trail may include content that is only available in English. Learn More
+11,700 points
Advanced
Administrator
~13 hrs 55 mins

Get to Know Salesforce Foundations

Learn how Salesforce Foundations gives you access to multiple products to help you grow your business.

Badge

Access sales, service, marketing, commerce, AI, and data tools within your existing CRM.

+100 Points
~5 mins
Article

Get more out of your Salesforce experience with Salesforce Foundations.

Mark as Complete
Article

Find step-by-step instructions to access, navigate, assign, and set up Foundations features.

Mark as Complete

Sales Features for Salesforce Foundations

Gain insight and close deals faster with the Sales Cloud features in Salesforce Foundations.

Badge

Connect with customers, close more deals, and build your business with Salesforce.

+100 Points
~5 mins
Badge

Discover how accounts and contacts work together in Salesforce.

+600 Points
~30 mins
Badge

Learn to power your sales process with leads and opportunities in Salesforce.

+1,200 Points
~1 hr 10 mins
Badge

Boost rep productivity with an activity timeline and integrated email.

+1,100 Points
~30 mins
Badge

Drive accurate sales projections and forecast with confidence.

+400 Points
~30 mins
Community

Join other Sales Cloud users to crowdsource answers and ideas.

~5 mins •
Mark as Complete

Service Features for Salesforce Foundations

Equip every agent with productivity tools available from Service Cloud in Salesforce Foundations.

Badge

Learn how Salesforce helps you deliver faster, more personalized service.

+100 Points
~5 mins
Badge

Supercharge your agents with omni-channel tools and an intelligent service platform.

+400 Points
~25 mins
Badge

Help your reps work faster and more efficiently in the Service Console.

+1,600 Points
~1 hr 30 mins
Badge

Use Lightning Knowledge to create a knowledge base for better customer service.

+300 Points
~20 mins
Community

Join other Service Cloud users to crowdsource answers and ideas.

~5 mins •
Mark as Complete

Commerce Features for Salesforce Foundations

Grow your brand and enhance shopper experience with the Commerce Cloud features available in Salesforce Foundations.

Badge

Grow your brand and make every customer interaction count with Commerce Cloud.

+100 Points
~10 mins
Badge

Learn about B2B Commerce features, data model, and Einstein generative AI tools.

+500 Points
~40 mins
Badge

Create a superior store experience for the direct-to-consumer shopper.

+300 Points
~30 mins
Badge

Learn how to prepare your org for a Salesforce Order Management implementation.

+400 Points
~40 mins
Badge

Direct customers to a branded, mobile-responsive web page with Salesforce Pay Now.

+100 Points
~10 mins
Community

Join other Commerce Cloud users to crowdsource answers and ideas.

~5 mins •
Mark as Complete

Marketing Features for Salesforce Foundations

Boost marketing efficiency and launch personalized campaigns with marketing features available in Salesforce Foundations.

Badge

Try email marketing solutions in Salesforce apps.

+200 Points
~30 mins
Article

Create a streamlined campaign experience that brings contacts and content together, with flows that enhance and automate daily tasks.

~5 mins •
Mark as Complete
Badge

Learn how to organize and track marketing efforts with the full potential of campaigns.

+400 Points
~40 mins
Badge

Explore Flow Builder and learn when to use flows to automate your business processes.

+800 Points
~40 mins
Badge

Create and share content across channels with the Salesforce content management system.

+1,100 Points
~25 mins
Community

Join other Marketing Cloud users to crowdsource answers and ideas.

~5 mins •
Mark as Complete

Data Features for Salesforce Foundations

Unlock your data with the Data Cloud features available in Salesforce Foundations.

Badge

Discover Data 360, the real-time platform for customer magic.

+100 Points
~5 mins
Badge

Learn the fundamentals of data mapping, identity resolution, and unified records.

+500 Points
~40 mins
Badge

Create and filter segments with Data 360.

+300 Points
~35 mins
Badge

Learn how Agentforce 360 connects humans and agents to deliver faster, smarter outcomes.

+400 Points
~40 mins
Article

Create standard or custom reports, then group, filter, and summarize records to make fast decisions.

~30 mins •
Mark as Complete
Community

Join other Data Cloud users to crowdsource answers and ideas.

~5 mins •
Mark as Complete

Agentforce Features for Salesforce Foundations

Unlock your data with the Agentforce features available in Salesforce Foundations.

Badge

Learn how AI agents use LLMs and context to assist customers and human agents.

+100 Points
~5 mins
Badge

Learn how AI agents help customers via autonomous, natural responses grounded in data.

+400 Points
~25 mins
Badge

Create a service agent to assist with recommendations and bookings.

+100 Points
~30 mins
Article

Build an intelligent, trusted, and customizable AI agent and empower users to get more done with Salesforce.

~20 mins •
Mark as Complete

About this Trail

Explore sales, service, marketing, commerce, and data capabilites to enhance all aspects of your business with Salesforce. In this trail, you'll gain skills in business strategy, business solutions, process improvement and optimization, and productivity.

Discover More