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Enhance Agentforce Service with Lightning Knowledge
Trail

Enhance Agentforce Service with Lightning Knowledge

Give agents the right information, at the right time, and in the right format to close cases.

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This Trail may include content that is only available in English. Learn More
+2,100 points
Foundational
Customer Service Professional
~4 hrs

Enhance Agentforce Service with Lightning Knowledge

+2,100 Points
~4 hrs • 6 Steps
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Salesforce Knowledge Basics

Create a knowledge base in which to ground AI for better customer service outcomes.

+300 Points
~30 mins
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Knowledge Search Basics

Learn how search works in Salesforce Knowledge and customize your org for better results.

+400 Points
~1 hr 10 mins
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Lightning Knowledge Migration

Unlock the full power of Knowledge by migrating to Lightning Knowledge.

+500 Points
~1 hr 10 mins
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Knowledge-Centered Service with Agentforce Service

Handle customer requests using the Knowledge-Centered Service methodology.

+500 Points
~50 mins
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Einstein Article Recommendations for Service

Recommend articles to service agents in real time with Einstein Article Recommendations.

+300 Points
~15 mins
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Knowledge Grounding for AI: Quick Look

Prepare your knowledge base to optimize AI-generated content.

+100 Points
~5 mins

Skills you will gain

Complete the Trail to build your expertise. Learn More

Skills

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