Give agents the right information, at the right time, and in the right format to
Use Lightning Knowledge to create a knowledge base for better customer service.
Create record types and page layouts to optimize Lightning Knowledge for your business.
Learn how search works in Salesforce Knowledge and customize your org for better
Unlock the full power of Knowledge by migrating to Lightning Knowledge.
Handle customer requests using the Knowledge-Centered Service methodology.
Recommend articles to service agents in real time with Einstein Article Recommendations.