Enhance Agentforce Service with Lightning Knowledge
Give agents the right information, at the right time, and in the right format to close cases.
+2,100 points
Advanced
Customer Service Professional
~4 hrs
Enhance Agentforce Service with Lightning Knowledge
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Create a knowledge base in which to ground AI for better customer service outcomes.
+300 Points
~30 mins
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Learn how search works in Salesforce Knowledge and customize your org for better results.
+400 Points
~1 hr 10 mins
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Unlock the full power of Knowledge by migrating to Lightning Knowledge.
+500 Points
~1 hr 10 mins
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Handle customer requests using the Knowledge-Centered Service methodology.
+500 Points
~50 mins
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Recommend articles to service agents in real time with Einstein Article Recommendations.
+300 Points
~15 mins
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Prepare your knowledge base to optimize AI-generated content.
+100 Points
~5 mins
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