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+1,800 points

Dive Into Service Cloud for Salesforce Admins

Learn about core Service Cloud features.

~3 hrs 40 mins
+800 points

Service Cloud for Lightning Experience

Set up customer service for your business.

~1 hr 35 mins
+300 points

Knowledge Basics for Lightning Experience

Use Lightning Knowledge to create a knowledge base for better customer service.

~30 mins
+400 points

Set Up the Service Console

Create a customized app to help support agents efficiently manage cases.

~1 hr
+300 points

Create a Process for Managing Support Cases

Streamline workflow and improve productivity with new processes, record types, and rules.

~35 mins
~3 hrs 40 mins