Skip to main content Register now for TDX! Join the must-attend event to experience what’s next and learn how to build it.
Dive Into Agentforce Service for Salesforce Admins
Trail

Dive Into Agentforce Service for Salesforce Admins

Learn about core Agentforce Service features.

Start
+1,800 points
Foundational
Customer Service Professional
~3 hrs 50 mins
+1,800 points
Foundational
Customer Service Professional
~3 hrs 50 mins
+800 points
Badge

Agentforce Service Administration

Set up customer service for your business.

~1 hr 45 mins
+300 points
Badge

Salesforce Knowledge Basics

Create a knowledge base in which to ground AI for better customer service outcomes.

~30 mins
+400 points
Badge

Set Up the Service Console

Create a customized app to help support agents efficiently manage cases.

~1 hr
+300 points
Badge

Create a Process for Managing Support Cases

Streamline workflow and improve productivity with new processes, record types, and rules.

~35 mins
~3 hrs 50 mins

Skills you will gain

Complete the Trail to build your expertise. Learn More

Skills

  • Process Improvement and Optimization
  • Configuration Management
  • System Design and Implementation
  • Account Management
  • Business Operations
  • Show More
  • Process Improvement and Optimization
  • Configuration Management
  • System Design and Implementation
  • Account Management
  • Business Operations
  • Customer Service
  • Productivity
  • Technical Support and Services
  • Business Intelligence
  • Show Less

Products

  • Agentforce Service
  • Agentforce 360 Platform

Discover More

Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.