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Dive Into Service Cloud for Salesforce Admins
Trail

Dive Into Service Cloud for Salesforce Admins

Learn about core Service Cloud features.

Start
+1,800 points
Foundational
Customer Service Professional
~3 hrs 30 mins

Skills you will gain

Complete the Trail to build your expertise. Learn More
  • Process Improvement and Optimization
  • Configuration Management
  • System Design and Implementation
  • Account Management
  • Business Operations
  • Show More
  • Process Improvement and Optimization
  • Configuration Management
  • System Design and Implementation
  • Account Management
  • Business Operations
  • Customer Service
  • Productivity
  • Show Less

Products

  • Service Cloud
  • Salesforce Platform
+1,800 points
Foundational
Customer Service Professional
~3 hrs 30 mins
+800 points
Module

Service Cloud for Lightning Experience

Set up customer service for your business.

~1 hr 35 mins
+300 points
Module

Knowledge Basics for Lightning Experience

Use Lightning Knowledge to create a knowledge base for better customer service.

~20 mins
+400 points
Project

Set Up the Service Console

Create a customized app to help support agents efficiently manage cases.

~1 hr
+300 points
Project

Create a Process for Managing Support Cases

Streamline workflow and improve productivity with new processes, record types, and rules.

~35 mins
~3 hrs 30 mins

Discover More

Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.