Dive Into Agentforce Service for Salesforce Admins
Learn about core Agentforce Service features.
+1,800 points
Foundational
Customer Service Professional
~3 hrs 30 mins
+1,800 points
Foundational
Customer Service Professional
~3 hrs 30 mins
+800 points
~1 hr 35 mins
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+300 points
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Lightning Knowledge Basics
Use Lightning Knowledge to create a knowledge base for better customer service.
~20 mins
showShow 3 Units
+400 points
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Set Up the Service Console
Create a customized app to help support agents efficiently manage cases.
~1 hr
showShow 4 Steps
+300 points
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Create a Process for Managing Support Cases
Streamline workflow and improve productivity with new processes, record types, and rules.
~35 mins
showShow 3 Steps
~3 hrs 30 mins
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