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Dive Into Agentforce Service for Salesforce Admins
Trail

Dive Into Agentforce Service for Salesforce Admins

Learn about core Agentforce Service features.

Start
+1,800 points
Foundational
Customer Service Professional
~3 hrs 50 mins
+1,800 points
Foundational
Customer Service Professional
~3 hrs 50 mins
+800 points
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Agentforce Service Administration

Set up customer service for your business.

~1 hr 45 mins
+300 points
Badge

Salesforce Knowledge Basics

Create a knowledge base in which to ground AI for better customer service outcomes.

~30 mins
+400 points
Badge

Set Up the Service Console

Create a customized app to help support agents efficiently manage cases.

~1 hr
+300 points
Badge

Create a Process for Managing Support Cases

Streamline workflow and improve productivity with new processes, record types, and rules.

~35 mins
~3 hrs 50 mins

Skills you will gain

Complete the Trail to build your expertise. Learn More

Skills

  • Process Improvement and Optimization
  • Configuration Management
  • System Design and Implementation
  • Account Management
  • Business Operations
  • Show More
  • Process Improvement and Optimization
  • Configuration Management
  • System Design and Implementation
  • Account Management
  • Business Operations
  • Customer Service
  • Productivity
  • Technical Support and Services
  • Business Intelligence
  • Show Less

Products

  • Agentforce Service
  • Agentforce 360 Platform

Discover More

Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.