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Dive Into Agentforce Service for Salesforce Admins
Trail

Dive Into Agentforce Service for Salesforce Admins

Learn about core Agentforce Service features.

Start
This Trail may include content that is only available in English. Learn More
+2,400 points
Foundational
Customer Service Professional
~3 hrs 20 mins

Dive Into Agentforce Service for Salesforce Admins

+2,400 Points
~3 hrs 20 mins • 4 Steps
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Agentforce Service Administration

Set up customer service for your business.

+800 Points
~1 hr 45 mins
Badge
Salesforce Knowledge Basics

Create a knowledge base in which to ground AI for better customer service outcomes.

+300 Points
~30 mins
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Set Up the Service Console

Create a customized app to help support agents efficiently manage cases.

+1,000 Points
~30 mins
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Create a Process for Managing Support Cases

Streamline workflow and improve productivity with new processes, record types, and rules.

+300 Points
~35 mins

Skills you will gain

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Skills

Products

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Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.