Get Started with Agentforce Service for Lightning Experience
Improve the productivity of your customer service team by moving your org to Lightning Experience.
+6,500 points
Intermediate
Customer Service Professional
~7 hrs
Get Started with Agentforce Service for Lightning Experience
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Learn how Salesforce helps you deliver faster, more personalized service.
+100 Points
~10 mins
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Use Setup Assistant to implement Agentforce Service in a few clicks.
+100 Points
~5 mins
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Fix service disruptions and communicate resolutions quickly.
+100 Points
~5 mins
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Set up customer service for your business.
+800 Points
~1 hr 45 mins
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Simplify onboarding and guide your agents to resolve cases quickly and consistently.
+700 Points
~30 mins
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Use entitlements to ensure your customers receive top-notch service.
+800 Points
~1 hr 15 mins
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Create a knowledge base in which to ground AI for better customer service outcomes.
+300 Points
~30 mins
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Gather insights from customers or employees with surveys.
+2,000 Points
~1 hr 35 mins
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Translate, automate, and evaluate your surveys with Salesforce Surveys.
+1,600 Points
~1 hr 5 mins