Skip to main content The Trailblazer Community will undergo maintenance on Saturday, November 15, 2025 and Sunday, November 16, 2025. Please plan your activities accordingly.
Knowledge Basics for Lightning Experience
Module

Knowledge Basics for Lightning Experience

Use Lightning Knowledge to create a knowledge base for better customer service.

Start
+300 points
Foundational
Customer Service Professional
~20 mins

Skills you will gain

Complete the badge to build your expertise. Learn More
  • Process Improvement and Optimization
  • Customer Service

Products

  • Service Cloud
  • Salesforce Platform
+300 points
Foundational
Customer Service Professional
~20 mins
~20 mins

Available on these trails

Discover More

Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.