I’ve been exploring the Data Capture Voice-to-Form functionality because I believe it could add significant value to my project. I’ve done some testing, but I’m struggling to understand what’s missing to actually get this feature working.
I’m using a Developer Edition org and I’ve already created a Data Capture Flow (including setting it as LLM targetable). However, when I test it — even in the Field Service Mobile App — the form works normally, but I only see standard text input fields. There’s no sign of the voice-to-form capability (like a microphone icon or voice input behavior).
I’m not sure if this is due to missing licenses, some configuration I might be overlooking, or simply a limitation of the org type.
Has anyone experienced this before or knows what might be required to enable it? Any help would be greatly appreciated!
Voice to form requires Agentforce for Field Service license and Data Cloud, please see the product documentation below on setup and requirements:
https://help.salesforce.com/s/articleView?id=service.mfs_voice_to_form_setup.htm&type=5
