#Sales Cloud Einstein2 discussing

Hello there,  

So the issue is: when the user uploads a pdf file using agentforce, we see the message " It looks like there was an issue with the image you tried to upload. The document type might not be correct, or there could be a problem with the document ID".  

Any ideas?

I'm getting the error on a lot of video calls: "This call does not meet the minimum processing requirements." Yet the calls meeting the requirements (over 10 seconds, recorded, external user, etc). This randomly started happening too. Wanted to see if this is happening to anyone else, and if you figured out how to fix it.    

We have set up the EAC using the Org-Level and test connection is successful. My questions are:

1. We have added the users in the Standard EAC Permission Set and under EAC Settings, is there a setting where users don't have to accept the Terms and Conditions for using EAC?

2. If there's no setting or workaround for the above, what would be the best explanation for that.

My assumption is since the users' mailbox are connected at org-level, they wouldn't have to go through the T&C and Activity Sharing screen when they login.

Thank you!

Hi Everyone,   

We are using Einstein Activity Capture (EAC) in Salesforce,  users authenticate their Outlook accounts  from Salesforce.   

I’m trying to identify which users have successfully connected/authenticated their Outlook. The goal is to build a report for users who have their Outlook connected.   

I’ve explored a few options (including standard objects and APIs), but haven’t been able to find a reliable way to retrieve user-level connection status.   

Has anyone implemented a solution for this?

•  Is there any SOQL query or API that exposes this information? 
•  If not, what’s the best alternative approach to track/report on this? 

Any guidance or best practices would be really helpful.   

Thanks in advance!    

Hi everyone, 

I have a question regarding the new Einstein Activity Capture architecture. 

From the Salesforce documentation, it is clear that emails are now stored as native Salesforce records (Task/EmailMessage) when Sync Email as Salesforce Activity is enabled. This feature is already available and enabled in our EAC configurations.  https://help.salesforce.com/s/articleView?id=005385951&type=1 

However, I couldn't find a clear statement about Events. 

In the past, Events captured by EAC were stored on the Activity Platform and were subject to the EAC data retention policy https://help.salesforce.com/s/articleView?id=sales.aac_data_retention.htm&type=5

 Are events now stored as standard Salesforce Event records on the Salesforce platform and retained like other Salesforce records?  Is there any official Salesforce documentation confirming this? 

Thanks in advance!     @* Salesforce Einstein * 

In the Consumption Cards app I went into the Einstein Requests card. At the bottom I noticed it says "Sandbox". Does that mean the analytics are all based on our sandbox? If so, where do I view our Production consumption? We currently use Einstein Opportunity Scoring and will be enabling more features before the end of the year.  

I'm facing an issue with Einstein Activity Capture and would appreciate any guidance.

Current setup:

•  Salesforce org is configured with Google (Gmail). 
•  Einstein Activity Capture configuration is created and Active. 
•  The required Einstein Activity Capture permission set has been assigned to both the System Administrator and another test user. 
•  The Gmail account has been successfully connected under Connected Accounts (Email and Calendar are both connected). 
•  The connected account status shows Connected. 
•  The Last Updated timestamp keeps updating. 
•  The configuration is assigned to the connected user. 

However, even after more than 24 hours, the Connection Status still shows:

No emails or calendar events are being synchronized.

Additional Information:

•  The Salesforce org is accessed using a System Administrator user. 
•  It is a sandbox org

We are planing to migrate from Lightning Sync to Einstein Activity Capture.  Is it possible to have some pilot users on EAC but everyone else still omn Lightning Sync ? If yes, how to do it ?  The goal is to test EAC for small group of users before rolling out EAC to everyone.   

Hello,

I am currently testing Einstein Activity Capture and have run into two issues.

To provide some context: I synchronized my Outlook mailbox with my Salesforce account (using the same email address) and created an event in Outlook that successfully synced to Salesforce. I subsequently deleted the event from Outlook, but it still appears in Salesforce. How can I ensure it is also deleted from Salesforce? 

Secondly, all my Outlook events are syncing to my Salesforce calendar. I only want to sync events where the recipient's address matches an address in Salesforce (Lead, Contact, or Account). How do I configure this setting? 

Thanks! 

@* Salesforce Einstein *