#Sales Cloud Einstein39 discussing

Hi,     If we have our Einstein Activity Capture set to a 2 way sync between Outlook to Salesforce, and someone adds a contact to an event from a few months ago, is it going to send out an old invite to someone?     Thanks!   

Hello, we are considering implementing EAC standard in our org, but have concerns about the data retention policy and other limitations.     1) If we enable Sync Email as Salesforce Activity, will these record still be deleted from our org after 6 months meaning no email or calendar event activity more than 6 months old will appear in Activity timelines and reports?   2) Also I read somewhere that EAC activities don't update the "Last Activity" field on contacts etc. Is that true?   3) Finally, if a meeting is created in the user's Outlook calendar and sync to SF via EAC and then the suer updates the meeting subject in Outlook will that subject update sync over to SF?    Thank you!   

@* Salesforce Einstein * 

If a Salesforce user sends an email to someone who is not a lead or contact via Outlook, the email is automatically logged in the activity timeline, and everyone with Salesforce access can see the email.  We don't know which addresses to exclude, as there could be thousands. How do you prevent the emails being logged for GDPR purposes?   Has anyone had this issue and found a way to resolve it?    Many thanks   

Hello, 

The past few weeks I have had an orange Salesforce Banner stuck at the top of my page. Now, I have a second notification. I keep getting notifications each day for it. It wasn't much of a problem until I learned that all users now have at least one of the 2 banners. Is there a way I can have these removed for all users? I am an admin for my Salesforce, so I don't mind having them. But I need them to be gone for all other users. 

Hi,

In Einstein Activity Capture, for Outlook-to-Salesforce event sync, can we retrieve the unmatched attendee email addresses that are not included as part of the synced attendee list (EventRelation)?

Specifically, we would like to know if attendee email addresses that do not match existing Salesforce records are available anywhere in the synced Event data or through EAC APIs/logs 

Hi,

Does anyone have information regarding Einstein Activity Capture? I have a question: once EAC is enabled and Outlook or Gmail is connected within the org, and an event is created in Outlook or an email, that event should then appear in Salesforce. My question is, how is this event stored? Is it a Salesforce event record, or are the values hosted in AWS? 

In this link they have mentioned events are stored inside the salesforce. Some blogs they have mentioned it is stored in AWS that where i'm facing some doubts.  

Can one report on email insights within einstein activity capture as well as einstein activity capture data?   

EAC is consuming our storage faster than we can manage it. We are a Germany-based Enterprise org with ~100 EAC users and full email body sync enabled. EmailMessage records alone are sitting at 6.3 GB and growing by roughly 20k-40k records per month with no sign of slowing down. Internal emails are already blocked. We are not in a position to remove users from EAC as it is core to our activity tracking.

What are other admins actually doing to keep EAC storage growth under control? Specifically interested in whether anyone has had success with capture scope filters, user segmentation by role, reducing sync frequency, or disabling full email body sync in favour of metadata only. Also open to hearing whether anyone has implemented a formal retention and deletion policy for EAC records that their legal team signed off on. Looking for practical approaches that do not compromise the sales team's visibility into email activity.    

@* Salesforce Einstein *