Hello,
I am currently testing Einstein Activity Capture and have run into two issues.
To provide some context: I synchronized my Outlook mailbox with my Salesforce account (using the same email address) and created an event in Outlook that successfully synced to Salesforce. I subsequently deleted the event from Outlook, but it still appears in Salesforce. How can I ensure it is also deleted from Salesforce?
Secondly, all my Outlook events are syncing to my Salesforce calendar. I only want to sync events where the recipient's address matches an address in Salesforce (Lead, Contact, or Account). How do I configure this setting?
Thanks!
1 answer
Hi, sorry for the inconvenience. If you don't receive a response here, we recommend reaching out to our support team for further assistance. You can do so by visiting https://help.salesforce.com/s/articleView?id=000393090&language=en_US&type=1
