We are planing to migrate from Lightning Sync to Einstein Activity Capture. Is it possible to have some pilot users on EAC but everyone else still omn Lightning Sync ? If yes, how to do it ? The goal is to test EAC for small group of users before rolling out EAC to everyone.
Hi @Simeon Tzanev Yes, this is supported. You can enable Einstein Activity Capture only for a pilot group by assigning them the appropriate EAC permission set and adding them to the EAC configuration, while the remaining users continue using Lightning Sync. This lets you validate the setup with a small group before migrating everyone. Just avoid having the same users enabled for both Lightning Sync and EAC at the same time, as they shouldn't run concurrently for a single user.
