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Jennifer Sprinkle posted in #Data Cloud
Jan 23, 9:08 PM

I'm seeking guidance on the future-state ownership model for data privacy requests within the Salesforce ecosystem. 

 

We currently have a process where our data engineering team partners with our email team to fulfill data privacy opt-opt and record‑deletion requests in our current standalone email service provider. In the near future, we'll be migrated to Agentforce and the org will be using Agentforce Marketing, Data 360 and CRM products. 

 

Should there be a single, accountable owner for intake, orchestration, and audit of data subject opt-out and deletion requests across these platforms, or should this still be handled by product? 

 

#Data Cloud  #Privacy Policies  #Governance  #CCPA  #Agentforce

1 comment
  1. Shahid Shafi (Salesforce)
    Feb 23, 7:52 PM

    Hi @Jennifer Sprinkle , based on my experience what I would suggest is go with one accountable owner

    for all data privacy requests. They handle intake, orchestration, and audits across Agentforce, Data 360, and CRM. Product teams execute the work, but the single owner keeps it consistent, tracked, and compliant. 

     

    Hope that helps  

     

    Thank You

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Marissa Jasso (Product Manager at Salesforce) posted in * Salesforce Developers *
Mar 2, 2023, 11:42 PM

Hello Salesforce Devs! I'm coming to you with a special Hyperforce announcement!

 

Today we are announcing the release of a new global offering called Hyperforce EU Operating Zone.

  • It's new way of combining our industry-leading products on Hyperforce with 24/7 customer and technical support in the EU, and strictly controlled access to customer data by EU-based personnel only.
  • Hyperforce EU OZ extends the value of Hyperforce by providing companies around the world with the ability to securely grow their business to the EU while contributing to data governance goals.

Why is this offering important - why now?

Orgs everywhere are facing an ever changing and increasingly challenging regulatory, financial, and geopolitical landscape, which is making connecting with customers and stakeholders harder than ever. As ops grow, they need to scale fast while meeting new compliance and governance requirements in accordance with local laws. Additionally, customers want to be confident with where their data is stored/processed, who has access to it, and how it is used. For many, this means having the capability to keep their data within the European Union.

Hyperforce EU OZ allows customers to establish data residency by storing and processing their customer data in the EU while also receiving 24/7 customer and eng support by EU-based personnel.

Who is this offering for?

All industries and sectors are relevant for this offering. Customers in the following industries may have more interest due to heightened regulatory pressures: Financial Services, Healthcare & Life Sciences, Communications, Media, and Public Sector.

What happened for GA today?

Today, the world got word of EU OZ via the resources below!

   

Thank you for reading and helping spread word of this new exciting launch! #hyperforce

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