@SHRAWAN KUMAR - Yes you can add FC in custom LWC. Make sure to add this additional property in LWC.js-meta.xml file: <runtimeNamespace>orgNamespace</runtimeNamespace>
Below is a code snippet of the LWC.html file:
<template>
<c-cf-flex-card-name-camel-case></c-cf-flex-card-name-camel-case>
</template>
Problem:
1. (FlexCardDesigner) Validation Errors While Saving Record(s)
There were custom validation error(s) encountered while saving the affected record(s). The first validation error encountered was "The object type you specified OmniUiCard is invalid.".
2. (Vlocity_OmniScript_Designer) Validation Errors While Saving Record(s)
There were custom validation error(s) encountered while saving the affected record(s). The first validation error encountered was "The object type you specified OmniProcess is invalid."
Please help with solution
Hi @Shreyash Yash ,
This error basically comes when there is no appropriate license for the OmniStudio package.
Check if standard objects with the name "OmniXXX" (including OmniProcess & OmniUiCards) exist in the respective org? If not, that means that the licenses have not been properly provisioned.
OmniStudio licenses need to be activated prior to running the package installation. Activating the licenses will create the OmniStudio standard objects. The OmniStudio license names start with "OmniStudio".
https://help.salesforce.com/s/articleView?id=000393036&type=1
I've had several users receive this error in Omni Channel and they were not able to accept the work item. Not reproducable, but appears at random times.
Same here. Does anyone have a real answer? Or is SF Omni-Channel just buggy AF and not worth the investment?
@OMNI CHANNEL #Omni Channel #Omni-Channel #OmniChannel Skills
We are trying to change from queue-based routing to skills-based routing in order to have a system where, when an agent is out of the office, Cases can be routed to other agents easily and when one agent is busy, a backup agent can handle that agents Cases, without having to manually move the Cases.
We have four agents and four skills (N, S, E, and W). Each agent is the primary agent for one of the skills. Each agents is the first backup for a second skill. All agents backup all skills, to some extent.
For example, the primary agent for the N skill is the first backup for the E skill. This agent is ranked 10 for N, 7 for E, and 5 for both S and W. The primary agent for the E skill is ranked 10 for E, 7 for N, and 5 for both S and W.
What I want is for the N agent to be assigned any N Cases first, irrespective of whether there are any older E, S, or W Cases waiting. If there are no N cases waiting, I want the N agent to be assigned any E cases, irrespective of whether there are any S or W cases waiting. If there are only S or W cases, it doesn't matter to me which is assigned first.
Right now, the N agent is getting non-N cases ahead of N cases. How can I change this to work as I need it to work?
#OmniChannel Skills #Omni-Channel #OmniChannel Issues #Services Cloud Omni-Channel
I just set up my omnichannel and my chat is set up already but the "Available Chat" option is not available on omnichannel. How do I make Available Chats accessible on omnichannel?
#Trailhead Challenges #Trailhead #Omni Channel #Omni-Channel #OmniChannel Skills #Salesforce #Sales Cloud #Salesforce Developer #Service Cloud #CRM Configuration
@Michael Ngugi can you check the "Available Chat" status added to the Presence Status at Agent Profile Level?
Hello Community,
We have skills-based case routing set up in our org. As per the following article the PSR is deleted upon accepting a work item through Omni-channel. If this is the case then the SkillRequirement record, which is in master-detail relationship with the PSR on the detail's end, should be deleted along with the PSR. However, after clicking Transfer button in 'My work' tab in the Omni-channel widget, skills that were assigned to the work item are still listed underneath (please see the attached screenshot).
Question: Is this simply an artifact after the SkillRequirement record that has in fact been already deleted or these skills are actually still tied to the work item? It would make little sense either way.
Thank you in advance for any insights.
Best regards,
Krzysztof
PSR is for routing only. Agent work is not deleted and it has the reference.
