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#Approvals User0 discussing

Hi All,

 

We have a problem - when the record was selected for approval - First level of approval is going to the Manager - Once Manager approves the record - Second level of Approval is manually choosen by the Manager and he - himself can assign to him and approve the record.

 

So we need to restrict the manager to add himself as a approver for the second level of approver.

 

let me know if anyone is having Idea on this ??

 

#ApprovalProcess  #Approvals User  #Salesforce Developer  #Salesforce Admin  #Salesforcecommunity  #Salesforce Developers

2 answers
  1. Dec 12, 2024, 12:33 PM

    I am also looking a solution for some similar scenario where the case approval will be on the basis of First Response ( 2 users are defined as approvers in the approval process ) and need to prevent the reassignment of approval request to case requester or submitter (i.e on clicking reassign button).

     

    I dont think we can directly write Validation, Flow or Trigger on ProcessInstanceWorkitem object and hence looking for any idea or solution to deal with this situation. Let me know if someone has anything related to this that would be helpful 

    Thanks !

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I have two approval processes that need to be on an opportunity.

 

1 -  if a checkbox (service checkbox) is true, send approval processes to x employee for approval.

 

2 - if an approval process field contains (2.3 - 2.5) send approval process to x employee(s)for approval.  This is for pricing, discounts, etc.

 

I cannot seem to get both to work on the opportunity.  Some will have both, some will only have one selection that meets the criteria.

 

Any suggestions would be greatly appreciated.

 

#Advanced Approvals  #Approvals User

4 answers
  1. Feb 26, 2024, 10:10 PM
    If you want both processes to fire when both conditions are true I think you need to create a third process. Its entry conditions should be when both are true and you would need to combine all the actions into it. Make it the first in the order. That way if both are true it fires. If not it falls through to the individual ones
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We are trying to Create a Case List View that will show a user which cases they need to approve.

This can include cases assigned to them or cases they are a part of an Approval Queue.

 

I can't find a good filter or field that will do this out of the box.

 

Any suggestions?

 

#Case  #List Views  #Approvals User

3 answers
  1. Manoj Nambirajan (Dell Technologies) Forum Ambassador
    Feb 24, 2024, 8:54 AM

    @Michael Faber i am trying a way out.. but before i figure out the solution.. can you share how many approval queues you have?

     

    the though process is

     

    1. You can have a record submission action in the approval process which will populate Approver's Name into a custom field in case object. Approver name can be User or queue as desired.

    2. We then create List Views based on every approval queue you have so that records fall into specific list views display accordingly

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I'm using a standard Approval Process on Opportunity, I set up hierarchy fields on User to send it to the correct user, how can I skip a level in the hierarchy if the designated approver will not see emails/notifications?

I hope I was clear enough!

Thanks!

 

#Sales Cloud  #ApprovalProcess  #Approvals User

1 answer
  1. Feb 22, 2024, 10:34 AM

    Hi @Giandomenico Tagliaferri,

    Choose a user to receive another user’s approval requests over a predefined time period. Delegated approvers are helpful when the original approver can’t respond to approvals, such as during a vacation.

    Please refer below similar threads, might they help you.

    https://help.salesforce.com/s/articleView?id=sf.cpq_aa_delegate_approvers_task.htm&type=5

    https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000A7LLHSA3

    https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000A8creSAB

    https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000G6aikSAB

     

    Thanks

    Saurabh

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Is there any way to set up out of office dates in advance so that your delegated approver is assigned any approvals a user would have received while gone? I don't necessarily want the delegated approver to receive all approval emails unless the initial approver is out of the office.

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