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Slack + Agentforce

Welcome! This group is your home base for discussion on agentic productivity in Slack. Learn how to turn AI agents into teammates, by bringing people, apps, and agents together right in Slack. --------------------------------------- This group is maintained and moderated by Salesforce employees. The content received in this group falls under the official Forward-Looking Statement: http://investor.salesforce.com/about-us/investor/forward-looking-statements/default.aspx By joining and contributing to this group, you agree to adhere to the Trailblazer Community Online Code of Conduct: https://trailhead.salesforce.com/en/trailblazercommunity/code-of-conduct

Oct 19, 7:32 PM

Agentforce Coworker Context

Hello everyone, we are currently piloting agentforce coworker, some of my questions are

1. how do I add context to some of the business terms we use?

2. We have shared activities enabled, which means a single event can have multiple attendees which are kinda available in the eventrelation table, how do i make sure coworker is always looking at this table for additional context?

3. are we able to modify the "Find" "Catch Up" and "Plan"

thanks in advance

2 answers

Ahmet Dogruer (Fiserv)
Oct 26, 12:17 PM
Hey @Vishnu Vardhan Nandyala I've been working with Coworker since released for testing, couple months before beta release. As of now it is now much configurable, or editable. Some functionalities will come, such as custom semantic models. I recommend create an agentforce agent, give a very very good description to the agent. Coworker can utilize other agents. So, if a task or action is described in agentforce agent coworker can delegate that task to the agent.

Oct 8, 1:02 PM

Aug 26, 1:56 PM

Behaviour control of Agentforce Coworker

Agentforce Coworker:

Is there a way to restrict Agentforce Coworker to business-related use cases only? During our testing, it appears to function as a general-purpose assistant, answering questions related to topics such as medicine and coding troubleshooting. We would like to limit its scope to business use cases and prevent it from responding to non-business-related questions.

3 answers

Santosh Narayan (.)
Aug 26, 5:05 PM
I dont think this is unexpected. For example; in one of my experiments with Agentforce, I stripped all standard topics, added a custom topic with one instruction to answer any user query
and voila!, the agent behaved like a general purpose agent that just spewed whatever the backend LLM returned.
So, can that sort of behavior be controlled with Co-worker? Maybe not currently since it just recently went GA and those sort of controls are not available. But, since it is also an agent-of-agents (orchestrator), for now, I would lean towards having guardrails on other underlying agents before Co-worker has something to offer in the future.

Sep 8, 5:05 PM

About agentforce script error "You can add an action with a given source to only one subagent or planner."

Hey folks,

We started getting "You can add an action with a given source to only one subagent or planner." error for draft agents. Is there anyone who had this issue?

1 answer

Keiji Otsubo
Sep 8, 8:36 PM
Hi ,

I think the error message,

"You can add an action with a given source to only one subagent or planner."

means that Agentforce believes the same Action Source (such as a Flow, Prompt Template, or Apex action) has already been assigned to another subagent or planner.

Please check whether the same action has already been assigned to another subagent.

Aug 10, 3:48 PM

Jul 22, 9:57 PM

Happening on August 11: How Trane Technologies Built a Future-Ready Salesforce Center of Excellence Happening on August 11: How Trane Technologies Built a Future-Ready Salesforce Center of Excellence How do you build a CoE that actually scales?

How do you build a CoE that actually scales? Trane Technologies shares how they started small, governed smart, and drove adoption across the org.

How to save a user's conversation log with an AgentForce employee agent?

Hi everyone,

We are working with Salesforce Agentforce Employee Agent, and we need to store the conversations that users have with the agent for auditing and analytics purposes.

Our goal is to save:

user questions
agent responses

We would like to know if there is any standard or recommended Salesforce configuration to store the full conversation between the user and the Employee Agent, so we can later perform analysis on those conversation records.

We are especially interested in understanding:

whether Agentforce already provides built-in conversation persistence
recommended architectures or best practices
if teams typically use custom objects, Platform Events, Data Cloud, Apex, Flows, or another approach
and how other organizations are handling conversation logging in production environments

Has anyone implemented this successfully or can share the recommended pattern? @* Customer Success * @* Known Issues * @* Salesforce Administrators * @Salesforce Flow Automation @* Salesforce Developers * @Design Trailblazers @Slack + Agentforce

How to save a user's conversation log with an AgentForce employee agent?

3 answers

Usman Khan (Volgsol Technologies)
May 21, 10:15 AM
Hi, Keep in mind that Event logs store information for seven days and consumes Data 360 credits. Enable it with below steps:
From Setup, in the Quick Find box, enter and then select Agentforce Agents.
Select your agent.
Click the edit icon next to Keep a record of conversations with enhanced event logs to review agent behavior.
Select Keep a record of conversations with enhanced event logs to review agent behavior.
Save your changes.

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