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Hi everyone,

We are working with Salesforce Agentforce Employee Agent, and we need to store the conversations that users have with the agent for auditing and analytics purposes.

Our goal is to save:

  •  user questions 
  •  agent responses 

We would like to know if there is any standard or recommended Salesforce configuration to store the full conversation between the user and the Employee Agent, so we can later perform analysis on those conversation records.

We are especially interested in understanding:

  •  whether Agentforce already provides built-in conversation persistence 
  •  recommended architectures or best practices 
  •  if teams typically use custom objects, Platform Events, Data Cloud, Apex, Flows, or another approach 
  •  and how other organizations are handling conversation logging in production environments 

Has anyone implemented this successfully or can share the recommended pattern?      @* Customer Success * @* Known Issues * @* Salesforce Administrators * @Salesforce Flow Automation @* Salesforce Developers * @Design Trailblazers @Slack + Agentforce

  

How to save a user's conversation log with an AgentForce employee agent?

 

 

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