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Get Ready for Agentforce
Trail

Get Ready for Agentforce

Learn how Agentforce fits your business goals, launch your first agent, and build a plan for AI success.

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This Trail may include content that is only available in English. Learn More
+1,200 points
Foundational
End User
~1 hr 45 mins

Discover the Power of AI Agents

Learn more about generative AI and agents, launch your very first agent, and understand how to build an AI project.

+1,200 Points
~1 hr 45 mins • 5 Steps
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Generative AI Basics

Discover the capabilities of generative AI and the technology that powers it.

+200 Points
~20 mins
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Agentforce Key Components: Quick Look

Learn how AI agents use LLMs and context to assist customers and human agents.

+100 Points
~5 mins
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Agentforce for Service

Learn how AI agents help customers via autonomous, natural responses grounded in data.

+300 Points
~20 mins
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AI Strategy

Define your organization’s vision, use cases, roadmap, and governance for trustworthy AI.

+300 Points
~30 mins
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AI + Data: Project Planning

Learn how to create strategy and prepare your data for AI projects.

+300 Points
~30 mins

About this Trail

Ready to bring the power of Agentforce into your business? This trail will walk you through understanding how AI and agents can transform your jobs, and how an Agentforce agent can increase productivity. Then, launch your very first agent! In order to set your team up for AI success, use the AI Strategy and Project Planning modules to identify top AI use cases at your company and get key stakeholders on board. Then, put together a plan to implement AI, bring in your data, and conduct a risk assessment.

Skills you will gain

Complete the Trail to build your expertise. Learn More

Skills

Products

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Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.