AI for Public Sector

How do you measure AI agent value in your own organization? Knowing your AI agent is "working" isn't enough. Real success means understanding what's actually happening for your customers, your team, and your business.  

Join Salesforce speakersfor a 60min virtual webinar on August 18th for -- The Salesforce Blueprint for Measuring Agentic Success -- to see how Salesforce approaches Help Agent measurement holistically, from business outcomes and resolution rates to latency, answer quality, and customer feedback. 

Register HERE and kickstart your KPIs for agentic success. Enjoy! 

Did you know that 79% of European public sector organizations believe digital labour will reshape work? Want to hear about how humans are expected to collaborate with AI?  

It's not too late to register for this Thursday's virtual panel discussion between Salesforce and IDC Researchers, sharing findings and recommendations for Powering the European Public Sector Transformation with Digital Labour.  

Register HERE and download the infobrief! 

NEW! Join the AI for Impact: Webinar Series (4-part) in the month of August! 

Details

Every Tuesday | 11:00am - 11:30am ET 

August 4th, 2026 - August 28th, 2026 

About

This series is built for nonprofit leaders navigating AI adoption, but available and relevant for all. Inspired by conversations from the AI for Impact Summit, June 2026. 

Led by @Amy Guterman @Cristina Hernandez @Kelsey Henneboehle @Jessica Talbert

Series Schedule 

Session 1: Your Data Is Talking. Can Anyone Understand It? 

-Tuesday, August 4th at 11am ET 

Session 2: AI Governance That Empowers, Not Just Restricts 

-Tuesday, August 11th at 11am ET 

Session 3: From Pilot to Production: Making AI Sticky 

-Tuesday, August 18th at 11am ET 

Session 4: Measuring What Matters: AI's Real Impact on Mission 

-Tuesday, August 25th at 11am ET 

Learn more and register! https://invite.salesforce.com/aiforimpactngoseries2026

@AI for Nonprofits

@AI for Education

@AI for Public Sector

@Agentblazer Community Group 

Round two, let's go! Curious to hear how Education organizations are approaching agentic solutions via Salesforce to drive mission-critical operations? Join me on July 9th for a virtual customer roundtable spotlighting the AI-nnovation happening across Efekta (an Education First company), INSEAD Business School, and more! Learn from their journeys and initial implementations, and walk away with tips on how to prepare your organization for success with AI. 

Event Date: Thursday, 9th July // Time: 3pm GMT // Duration: 1 hour 

Register here: https://lnkd.in/egkKVF7J

Curious to hear how Public Sector organizations are approaching agentic solutions via Salesforce to drive mission-critical operations? Join me on June 11th for a virtual customer roundtable spotlighting the AI-nnovation happening across the Financial Conduct Authority, Northern Trains, and more! Learn from their AI journeys and initial implementations, and walk away with tips on how to prepare your organization for success with AI. 

Event Date: Thursday, 11th June // Time: 1pm GMT // Duration: 1 hour 

Register here: https://lnkd.in/ebwyD-KU

It's been a minute since we shared some updates in this channel, and we have A LOT going on! 

New resources and new events to support you in your AI journey, no matter where you are. Have a look and register for anything that piques your interest.  

VIRTUAL EVENTS

How to Build an Agent in 5 days // May 4th-May 11th // Register here. 

Can you build a Salesforce agent in just 5 days?! We’re putting it to the test! Join this unique 5-day journey where Smith College, IntraEdge, and Salesforce team up to show you exactly how it’s done. This isn't a polished slideshow—it’s a real-time, behind-the-scenes look at the process from start to finish. Experts will be sharing their screens, their successes, and even the "oops" moments as first-time builders.

EMEA Agentforce User Forum // May 7th // Register here. 

Join us for an afternoon to inspire and ignite excitement around Agentforce through real customer cases, live demos, the latest feature innovations combined with a glimpse into our roadmap! 

This is a practitioner-led event where you can hear directly from seasoned experts as they share actionable strategies, real-world case studies, and hands-on solutions.

• Deep Dive into New Agent Builder & Agent Script
• Building a compelling ROI story with Agentforce Observability 
• Customer Agentforce Use Case  
• Agentforce Roadmap & Future Vision

And for the architects out there, check out our Architect Webinar Series. All sessions are at 13:00 CET. No marketing fluff - just the architectural patterns, technical stack insights, and integration strategies you need. 

April 24 → Incorporating Governed Logic into Agentic Workflows 

May 29 → Enterprise Architecture as a Discipline for Intentional AI Investment 

June 12 → Beyond Data: Turning Information into Context and Value 

-- 

ON-DEMAND CONTENT 

6 Steps to Build a Scalable Agentforce Center of Excellence 

5 Key Elements for Successful Agentforce Deployment 

Explore by role: A Day Empowered by Agents 

or download the attached PDF for a comprehensive set of hyperlinks to Trailhead modules, workshops, and expert coaching sessions available to help you get started with AI and Agentforce. 

Enjoy!

📣 Introducing NEW Agentblazer Statuses on Trailhead!  

Agentblazers have the skills and vision to transform how work gets done in the agentic AI era. They keep pace with innovation, use digital labor to create value for their companies, and leverage Agentforce to turn ideas into reality.  

Today, we're thrilled to officially launch Agentblazer Status - a new level of recognition for those demonstrating exceptional expertise in AI and Agentforce.  Skill up and advance through three new levels including: 

✨Agentblazer Champion (Level 1) 

Available Now

✨Agentblazer Innovator (Level 2)

 Coming Soon

✨Agentblazer Legend (Level 3) 

Coming Soon

The future is here, where every Trailblazer can become an Agentblazer. 

➡️ Start your learning journey and earn Agentblazer Champion Status: trailhead.com/agentblazer

Once you become an Agentblazer Champion, share your success with us @Trailhead on social. 

#Trailhead  #Rewardandrecognition  #AI  #Agentforce

1 year, 2 million conversations on help.salesforce.com with Agentforce!

What started as improving self-service became something bigger: rethinking what the customer experience can be when capacity isn’t the limit with Agentforce. 

We’re learning, improving, and building the future. 

Read the blog ✨