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* Sales Programs Powered by Enablement *

This group is dedicated to your success with Sales Programs, powered by the Enablement product. Join the conversation here to ask questions, get answers, learn best practices, and share experiences as you continue your journey. --------------------------------------- Confidentiality Statement (http://bit.ly/11YD5E3) This group is maintained and moderated by a Salesforce employee. The content received in this group falls under the official Forward-Looking Statement (http://investor.salesforce.com/about-us/investor/forward-looking-statements/default.aspx).

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May 29, 3:43 PM

admin access delegation to non System Admin

Hi, how can I delegate admin access to user (not system admin profile) to have access to manage Enablement Settings. I have given the user access as below

Permission Setting Assignment

: management enablement essentials, use enablement programs

Permission Set Group Assignemtnt

: Enablement Admin, Enablement Resources Manager, Enablement User, Partner Enablement User

Permission Set License Assignements

: Enablement, Enablement Resources.

This user cannot have a System Admin profile but she/he can have access to manage Enablement Settings, when am logged in as this user, I should be able to search for Enablement Settings in Setup. But it doesn't work. Please help.

Thank you!

2 answers

Hoa Nguyen (Salesforce)
May 29, 6:21 PM
Thanks @Hasan Mustafa I will try it.

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May 11, 6:22 PM

Hi 👋

I’ve launched a basic version of *

Field Insight Pro*, a Chrome extension

for Salesforce users to find where fields are used before making changes.

✅ Helps identify field references

✅ Reduces risk during refactors and deprecations

✅ Works with your active Salesforce session

Full features are coming soon.

Check next version Release note:

Release notes

👉 Add to Chrome:

Extension

Let us know your feedback — it’ll help shape the next release!

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Apr 17, 2025, 5:11 AM

I have successfully achieved the Datablazer Quest.

@* Sales Programs Powered by Enablement *

#Trailhead Challenges #Trailhead #Salesforce Developer #Certifications #Agentforce

I have successfully achieved the Datablazer Quest.

1 comment

Mykhailo Vdovychenko (EverREST)
Apr 17, 2025, 1:33 PM
Congratulations!

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Apr 12, 2023, 11:00 AM

Service Cloud Implementation | Learning

Hi,

I'm currently in discovery phase for implementing Service Cloud (And Voice) for a Client Engagement and Servicing team. I've completed a large amount of SC and SCV related content, but am keen for insights as to best practices, design help, or any best practices for Enabling improved Client & User experience through Service Cloud & Service Cloud Voice.

Thanks in advance for any suggested trails / knowledge articles.

6 answers

Terri Sinclair (Coastal)
Mar 10, 2025, 10:15 PM
This is the kind of topic we're covering in our new SF Change Management Community Group. We'd love you to join us.

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Jan 23, 2025, 12:07 PM

can we avoid to create Enablement measures while creating the Enablement Programs? As in myTrailhead we were not suppose to select Object, Name and Date of Service during creation of it. Is it necessary?

1 answer

Tom Drake (Salesforce)
Jan 23, 2025, 5:01 PM
@Ravi Kumar
Measures (and the milestones or outcome that reference them) are optional in programs. You can create programs that only content content.

However, measures help provide the real value of programs (compared to other learning content services) by encouraging, tracking, and reinforcing behaviors that are reflected in real-life activity in your org's opportunities, cases, etc. Measures help you have accountability for performing real work, vs powering through content as fast as possible.

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Dec 16, 2024, 7:22 PM

How do you share program completions?

How do you share program progress and completions with non-enablement admins? For example, our sales managers are used to seeing their teams' progress and completion, and we rely on them to hold their teams accountable. However, we wouldn't want them building out programs or editing them. Ideally, they would be able to self-serve by viewing dashboards or reports. I thought that they would be able to view the pre-built dashboards and reports, but they are not available to non-enablement admins, even after moving them to report/dashboard folders our users have access to. They can't access reports I have shared, nor can they build new ones using these report types. I'd love to know how others are sharing program completions.

7 answers

Andrea Messineo (Cengage)
Dec 24, 2024, 3:12 PM
@Lisa Dubernard I don’t need managers to assign programs at this point. I just want them to see who has completed the programs they are enrolled in. Preferably everyone, not just managers, would be able to see this. We have a variety of reasons and people who might have a vested interest in seeing who has done a program. Our current platform lets everyone self serve.

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Oct 18, 2024, 12:06 PM

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Sep 18, 2024, 2:56 PM

Has anyone made the switch from myTrailhead to Sales Programs?

We are looking to move from myTrailhead to Sales Programs. Has anyone else made this switch and willing to discuss how you approached the migration?

1 answer

Andrew Russo (BACA Systems) Forum Ambassador
Sep 23, 2024, 9:51 AM
i dont think it really is a 1:1, they are complementary products, but many customers who had mytrailhead are moving over to https://appinium.com/ to replace mytrailhead

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Aug 24, 2023, 9:13 AM

Can I define the "Call results" in Sales Engagement cadence ? NOT the values, the results themselves

I'm building a cadence for SEs. The default call results are different than ours. This leads to a complexed cadence in which I have to choose two negatives in order to get a positive (example: call result: the prospect is not "not interested" = the prospect IS interested).

I tried to edit the call results but I only found a way to edit their values, not their names and meanings. for example: I can define "Not interested = not interested / wrong person". But I can't change "not interested" to "Interested".

Is there a way to define the results themselves? #

Can I define the

4 answers

Michael Brown (SETGO Partners) Forum Ambassador
Aug 28, 2023, 2:30 PM
Yeah, I did some additional digging on my end, and it doesn't look like you can change those names unfortunately.

You can modify the picklist value set values, but unfortunately this doesn't let you rename the high level categories.

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Mar 15, 2024, 11:19 PM

🆕 Enablement Ask-an-Expert Office Hours for Premier Customershttps://cs.salesforce.com/events/7013y000002hjdUAAQ Do you have questions about Sales Enablement or Enablement?

🆕 Enablement Ask-an-Expert Office Hours for Premier Customers

https://cs.salesforce.com/events/7013y000002hjdUAAQ

Do you have questions about Sales Enablement or Enablement? Do you have a Premier success plan? Then join us for our first ever open office hour and get answers live by a Sales Enablement expert.

ℹ️ What

This monthly office hour is your chance to ask your questions to our Enablement Experts and learn from your peers who are also skilling up their teams!

🙋‍♀️Who

If you’re an Enablement or Sales Enablement customer with a Premier success plan and have already attended the Set up Enablement Expert Coaching Webinar, this session is for you. If you’re experiencing a technical issue, log a case > Topic = Enablement.

🗓 When Register here for the session on March 19 at 8am PST / 11 am EST

Post your questions in this thread and they’ll be prioritized before we open it up for live Q&A!

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