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CTA Office Hours

Bring your questions, ideas and challenges and we will see if we can solve them! NOTE: This is not intended to be a forum to discuss the CTA Review Board.

How efficient to use Mule as ETL tool rather than using different ETL tools like Informatica or Talend. It would better if you have any comparison matrix among them.

1 comment
  1. Nov 24, 2025, 10:43 PM

    Mule can work as an ETL layer, but it’s more of an integration runtime than a dedicated data pipeline tool. It handles APIs and real-time flows well, but bulk transformations or heavy batch jobs tend to feel smoother in tools like Informatica or Talend.  

     

    If your workloads are mostly Salesforce to other systems with moderate volumes, Mule is fine. When I needed simpler scheduled syncs without the overhead, I used Skyvia (https://skyvia.com/connectors/salesforce) since it was faster to set up and cheaper to maintain compared to full ETL platforms.

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Hi @Steve Baines please can you share a working link for registering for office hours? The one in the side panel here does not work.

4 comments
  1. Feb 17, 2023, 2:46 PM

    Looks like some browser cache issue at my side where I am not able to saw your comment while posting.

     

    Thanks @Suzanne Ferguson for the update & clarification  :)

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On your CTA journey you will face many struggles and challenges that are uniquely yours and unexpected outside the subject matter.

It’s critical in the face of these challenges that you are self-aware. Nadina Lisbon did a great job of describing what this means and how she handled it in her own way on this podcast recording

https://kite.link/-Nadina-D-Lisbon

For anyone else who is considering or already on their CTA journey, this is an important account to take note of and perhaps (re)set your expectations.

#CTA Prep #CTA
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which is the recommended solution for VoIP integration(Outbound softphone calls) for calling to the customer? 

currently we are using custom app where we need to place the call from Order detail 360 page (custom LWC screen)  

I am exploring LightningDialer but its not supported in North Africa countries.

Looking into other vendor like RingCentral;Genesys;phoneiq;Ring.io;twilio Flex ;fastcall;Koncert;PhoneBurner;Ring DNA/revenue.io .

 Let me know if you have any recommendations OR known issues /limitations ?

2 answers
  1. Dec 5, 2022, 12:12 PM

    Hi @Suresha S

    RingCentral for Salesforce provides seamless connectivity with RingCentral’s services, allowing better client retention, higher efficiency of agents, and sophisticated business processes. 

     

    The Salesforce integration with RingCentral is a win-win solution that will not only help your sales and service team automate workflow and enhance internal efficiency, but also offer your customers a seamless experience and engagement. I hope you find the above information helpful. If it does, please mark it as Best Answer to help others too.

     

    Thanks,

    @Asim Ansari

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Thanks to all that attended the @Architect Group, Tampa, FL event:  Top 10 lessons from Deleting 3.5 Billion Records

 

Presented by MVP/CTA @Carl Brundage.

 

We are looking forward to our next event on October 05th.

If you are a CTA or an experienced architect, please reach out to be a presenter.

 

@Ladies Be Architects @Architect Trailblazers @* Customer Architect Community * @CTA Office Hours

4 comments
  1. Oct 10, 2022, 12:32 PM

    Just click on the link above to see the video.

    Sent from my Android.

    Apologies for possible misspellings.

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How can I run a live salesforce report on a public website which gets data from salesforce?

1 comment
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Hey folks. My apologies for having to cancel the last few office hours as well as the remaining sessions for the year. Things have become quite busy at Forcivity and there always seems to be competing priorities with the timing of office hours, including this month's session. November's and December's both fell on holidays hence why I cancelled those sessions. I will be scheduling a couple more sessions between now and the end of the year so please be on the lookout for those dates.

Thanks

Steve

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