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Help Salesforce-Help content reach humans and AI  

 

I’ve just posted an IdeaExchange idea proposing structured navigation templates across Salesforce Help articles.

 

Think of it like a Wikipedia-style navigation box

at the bottom of Salesforce Help pages — connecting related topics such as Data 360, Agentforce, Data Streams, Data Transforms, Identity Resolution, Segmentation, etc. 

 

The goal is to make it easier for:

  •  👩‍💻 Admins, developers & consultants to discover related documentation 
  •  🔎 Humans to navigate the Salesforce knowledge ecosystem 
  •  🤖 AI agents to discover the right supporting documentation and understand relationships between topics 

This isn't about creating more documentation — it's about making the enormous amount of existing Salesforce documentation easier to discover and connect.

If you think this would improve the Salesforce Help experience, please upvote the IdeaExchange idea and add your use case/comment. 

 

https://ideas.salesforce.com/s/idea/a0BHp000017JnMSMA0/create-structured-help-navigation-to-improve-human-and-ai-discovery 

 

#DataBlazers #IdeaExchange #Ideas

 

 

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