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Hi all,

 

I have a field called 'Contract Expiry Date' on the Account object. This is field is should for me but is not showing for other Users (even with the same Profile as me = System Administrator')

 

Diagnosis steps:

- Checked Set Field-Level Security for 'Contract Expiry Date': Confirmed Visible is tick on the profile (Sys Admin)

- Logged in as User and I can see the field

- Added the field to all Account Page layouts

- Added the field to the Lightning Record Account layout

- Logged in as the User and the field was there

- Got the User to screen share with me and the field truly wasn't on the Page Layout

 

This is head-scratching... Am I missing something else obvious? The User has the same Profile and Profile as me.

 

I did notice that the User doesn't have 'Marketing User' ticked on their User profile. Could this be a possible reason?

 

Thanks!

 

#Trailhead Challenges #Sales Cloud #Salesforce #Marketing Cloud #Salesforce Field Service #Custom Fields

8 answers
  1. Oct 11, 2025, 8:26 AM

    Hi Ola,  

    Do you know how to solve this issue? 

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