Hi Trailblazers!
Who knows how to reach Salesforce Labs, or who can help with one of their unofficial package?
We installed the Conversation Notifications Package to our Sandbox and set all the steps described in instruction, but it still not work for us. But the ringtone remains the same.
We have a request from our business team, as they need to change sound for new Chat in Omni Channel for our Chat Operators.
We contacted the Salesforce Support, but they only told us what we can write in the Community and that further checking on it, they realized and could confirm that salesforce Labs is a program that lets salesforce.com engineers, professional services staff, and other employees share AppExchange apps they've created with the customer community and can be used at the customer own risk and the salesforce.com is not responsible for any of the functionality.
Thanks.
Hi @Oleksandr Kuzheliuk; would you mind sharing the source where you found this package? We do not recognize it as a Salesforce Labs listing and it appears that the package may not have been security reviewed. If you found it on AppExchange, could you share the link with us?
