Hi
looking to see if anyone has faced this issue before. We are facing this limit issue with our Opt-In message.
SMS long code has a limit of 912 characters, but if special characters are introduced, the limit decreases to 396 characters. Besides changing the content to meet the character limit, are there any other ways around avoiding these limits?
#SMS#SMS Message
#Digital Engagement
Hi there. I am setting up new a journey builder and want to try whatsapp for the first time. We have it all setup now, but I only want to send a fallback SMS if whatsapp doesnt send. Does anyone know how? I dont really want to send both.
Thanks
Forum Ambassador
Hi @Mahima Sengar - how do I see the status of my WhatsApp message in Decision Split?
Hello all, my nonprofit is evaluating SMS options since we do a lot of texting directly from phones to clients. We've looked at SMS Magic and Mogli so far, and both seem fine for the most part. What we are missing is the group messaging, which neither company can do. As far as I can tell, group messaging isn't possible with ANY texting solution. Does anyone have experience with tool that can do group messaging?
To be extra clear, I'm talking about MMS style messaging where (for example) a parent, their child, and us are all in the same text chain together. Not talking about bulk messaging, which both providers can do.
Many thanks in advance! #SMS
Thanks @Lizzy Roberts for the cleanup! In case someone else is looking for the results of this, we dropped SMS for this phase of the project so I don't have good answers. I did discover that - in theory - Twilio is capable of group MMS texting. If some future person finds this and discovers how to send and log group MMS messages in Salesforce, I hope you post about it for the sake of my future self.
Does anyone have any advice to shorten a dynamic link in an SMS by avoiding :
Thanks!
We have created a Native Salesforce solution for URL Shortener which is available on Salesforce AppExchange (Shortify).
This is a Native solution, So no need for any 3rd party service integration. You can create short URLs from GUI as well as using APEX code.
Currently we support Salesforce Campaign, Salesforce Report, CSV upload as a data source to generate short URLs and you can also create easy to remember short URLs as http://cfsu.in/appexchange (this short URL is for our Salesforce AppExchange listing page [https://appexchange.salesforce.com/listingDetail?listingId=a0N4V00000DYIP9UAP] generated from Shortify Solution).
How to send SMS messages from Salesforce that really work?
I know that mostly all the marketers think SMS as a communication channel is useless. But its open rate is up to 99%! For me, it was also a huge surprise. I want to share with you:
1. An article about possible ways of SMS messaging from Salesforce with best practices
2. Here's a material how to select the ideal type of number for your business
3. A guide how to customize auto-responses
Maybe this info won't be new, but sometimes it's so nice to get one reply to all the questions without collecting too many tabs in the browser.
Hello FSL Trailblazers,
We just published a new app on AppExchange to help you setting up Einstein Bot, Messaging and FSL to offer appointment booking via SMS to your customers!
You can now find Rider on the AppExchange: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMdIiUAL
Using nearly only configuration, this package will help you to understand better how to use Einstein Bot, Messaging & FSL to offer Appointment Booking via SMS amongst other things. You just need to install it, tweak a few small items and should be good to go if you have the right license of course.
Let us know what you think!
Hi @Gary Brandeleer and @* Salesforce Field Service *!
In the documentation for Rider installation, it specifies that we need to utilise Work Types to "Ensure these work types auto-generate Service Appointments." (Link to documentation here: https://quip.com/UV0NAhYfu6aw)
In the org in which we would like to explore Rider Bot, we are not creating Service Appointments through the "Auto-Create Service Appointment" checkbox, but instead using a Flow to create our Service Appointments and assign necessary values.
Would we still be able to use Rider in this scenario? Or do we need to configure our Service Appointments creation to be done via Work Types?
Many thanks in advance for your help!
#Einstein Bots #SMS #Messaging Channels #Salesforce Field Service
SMS and Chatbots. We've built a chatbot to engage with customers via SMS. This is prompted by a Process Builder sending a Messaging Template to the customer, the customer responds and we're expecting the Chatbot to pick up on the response. I've had this working in a Dev Edition, but now I cannot replicate in a different org. What we know: we know we can send out SMS, but the response doesn’t get picked up by the Chatbot.
Messaging | Messaging Settings Channel +1207[full number]
Routing
Omni-Channel: Enabled
Routing Configurations:
Queue:
Chatbot
what we don’t know
#Chatbot #SMS Messages #SMS #Omni Channel #Einstein Bot #Einstein Bots
How many outbound SMS messages can my Org send via process builder per day without needing to buy extra features. Some messages will be sent out on timed-based intervals #SMS
Re: mobile studio private short code acquisition...how difficult is it to secure a "private short code" doing it yourself? Or is it better to hire a 3rd party company that Salesforce Marketing recommends? #Mobile Connect #SMS #SMS Short Code
Charket offers a suite of AppExchange native apps that help Salesforce customers connect social networks directly to their Salesforce CRM. Charket SMS is one of them and adds text messaging to Salesforce CRM and allows Salesforce customers to implement their own SMS features by calling Charket APIs and Process Builder/Flow actions.