#Digital Engagement3 discussing

I have been working on automating SMS delivery using the Digital Engagement Channel. Both the Channel and the Messaging Component are defined and active. I am using the "Send Conversation Message" action in a Flow to send the SMS.

The Flow executes successfully, and the ConvMessageSendReq returns a success report. I checked the Conversation and MessagingSession records, and they are populating correctly. I also verified that the running user has the required Messaging User license. Furthermore, I checked for a MessageDeliveryError, and no errors are being logged.

Despite all of this, the message is not being sent to the MessagingEndUser. The MessagingEndUser phone number is properly formatted in E.164 format with the country code. 

No ConversationEntry Record is being created.

Where am I going wrong? Did I miss a configuration step, or is there something else I need to check? 

#Digital Engagement  #Salesforce Developer

 For SMS, if we are using Digital Engagement, we use the Send Conversation Message Flow action to send the SMS.

For Email, Salesforce provides Apex classes such as Messaging.SingleEmailMessage. Does Salesforce provide an Apex equivalent of the Send Conversation Message action

for sending SMS through Digital Engagement? 

According to the documantation, the best practice of sending outbound messages is by creating a flows. is there a way to send bulk messages to a selected list of users (bulk)?

we do have thier consent of communicating with them via whatsapp so we can create them as opted in messaging users

We're trying to send out unique links to each contact as a text message from flow action - something like

"Hi John Doe, Please fill out Survey by clicking the below link

{Contact Specific Unique Link}"

I don't see an option to send the combination of text message & a contact specific unique link embedded in the text message. Did anyone try to achieve this? Please let me know as this is blocking our text message initiative to be able to send text + Unique links. Thanks!

Has anyone looked into or already setup SMS in Amazon Connect? It looks a bit arduous based on this documentation from AWS: https://docs.aws.amazon.com/connect/latest/adminguide/setup-sms-messaging.html.

Reason I'm asking, we have a use case where we'd want the phone numbers we claim in Amazon Connect that are used for Service Cloud Voice to also be used for SMS, so dual-functionality essentially (Voice & SMS). If we didn't set up SMS via AWS, could we designate the Amazon claimed Voice phone numbers to an Enhanced Messaging channel in Salesforce to use their SMS capabilities?

I feel there are likely a lot of no no's to the latter approach, mainly being the integration piece and phone call disruption based on the number also being texted into by other customers. Anybody out there run into documentation or a personal use case they've explored more into this? Looking for any answers that may lead us down the next best path.

TIA!

Hi All,

We wish to find how many digital engagement licenses we have in our org which we just purchased.

We know of Company Information page but could find anything with "Digital" keyword on that page.

Is it (Digital Engagement License) named something else in org.

It would be great if you can provide the steps to know this.

Thanks

My client has a legal and HR requirement to bypass displaying the SMS user's first and last name upon sending the initial SMS message. How can this be done? We have searched for that and done some prototyping and it seems that the message is locked down