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Richard Arcati (Marketing Consultant at Arcati Marketing LLC)
Jun 8, 2022, 9:47 PM
Is there a way to set-up an upload notification from Marketing Cloud each time a document is uploaded to a site?

Content builder upload notification, I'm wondering if there is a way to set-up an email notification from Marketing Cloud each time a document is uploaded to a website.

 

Any suggestions? For example, we publish a PDF to content builder and our website, can we have marketing cloud create an email notification that the PDF was published? @Marketing Cloud Forum

1 answer
  1. Richard Arcati (Arcati Marketing LLC)
    May 8, 6:27 PM

    Marketing Cloud unfortunately does not have a tiny digital employee living inside Content Builder yelling “🚨 NEW PDF ALERT 🚨” every time someone uploads a file. However, this can definitely be automated through an integration workflow. A common setup is having the website, CMS, or publishing process fire an event whenever a PDF is uploaded or published, sending details like the file name, URL, publish date, and uploader into Salesforce Marketing Cloud through an API or automation process. 

     

    Once Marketing Cloud receives the upload event, Journey Builder or Automation Studio can take over like a caffeinated office coordinator and automatically send notification emails to the appropriate teams. In enterprise environments, this is usually handled with APIs, webhooks, middleware, Azure Logic Apps, or AWS Lambda so the notification process is tied directly to the publishing workflow instead of relying on someone remembering to send the “Hey everybody, the PDF is live!” email manually.

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Mounica doli (Lead Salesforce Developer at Quadrant Technologies LLC)
Jan 24, 2025, 6:36 PM
How can I get free trial org for marketing cloud
1 answer
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Olga Mazur (Tabletochki CF)
Nov 20, 2024, 7:09 PM
How to add a logo to the avatar slot alongside emails from Marketing Cloud

Hi, I'm working in a Ukrainian NGO. Last year, we started working with SalesForce CRM and recently integrated the Marketing Cloud Module. Now, we use Marketing Cloud for all emails, and unfortunately, our logo is not displayed in emails, although we had it before while using another email service.

One reason mentioned is that we need VMC (Verified Mark Certificate) to display the registered trademark logo in the avatar slot alongside outgoing emails. VMC is a paid certificate, and we are trying to find an alternative way how to add the logo to emails. 

Would be grateful if anyone had the same experience and could help with this issue.

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Paul Hickey
Apr 23, 2024, 10:52 PM
How to trigger an automation (with SQL query) from a form fill event

We want to run a SQL automation immediately upon a new visitor filling out a web form and being newly added to a data extension. How could we achieve this? It seems that automations can only be triggered by file drops, or schedules to run hourly at best.

3 answers
  1. Lukas Lunow (NoA Ignite) Forum Ambassador
    Apr 24, 2024, 8:50 AM

    You can for sure also trigger an automation using the API. Knowing this, enables you to work with Ampscript/SSJS to trigger the automation immediately upon form submit. 

     

    However you must be cautious with building complex automations, as you can't start an automation which is already running. Here is a good article, explaining such a solution in a quite comprehensive way: https://ampscript.xyz/how-tos/how-to-start-status-of-automation-from-marketingcloud-form/

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Tom Davenport (Uplifter Limited)
Feb 29, 2024, 11:27 AM
Is it possible to change the name of these personalisation strings?

We're looking to improve how users create utm values in marketing cloud emails.

 

We know the parameter manager in setup can be used to append utm values to links automatically. 

 

Is it possible to give the additional Email attribute values a more user-friendly name?  It would really ease how users use this feature.  Then they could enter a value like "business unit" or "campaign type":

 

Is it possible to change the name of these personalisation strings?

So instead of something meaningless like Parameter 1 it could be "Campaign Type" (for example).

 

Ideally we'd want the user to select from a pre-approved list of dropdown options rather than enter it as free text, but that doesnt seem to be possible either

3 answers
  1. Tom Davenport (Uplifter Limited)
    Feb 29, 2024, 2:23 PM

    I think it might be the same thing - this great video showed us that you can use __additionalEmailAttribute personalisation strings like "%%__AdditionalEmailAttribute1%%" in the web analytics connector.

     

    we were wondering if its possible to rename __AdditionalEmailAttribute1 to something more readable

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Tom Davenport (Uplifter Limited)
Feb 14, 2024, 11:01 AM
Help building an integration for inserting campaign tracking codes

We are currently building an integration for Salesforce Marketing Cloud to help Marketing Cloud users create accurate and consistent tracking links.  

 

Our SaaS product, Uplifter, creates and stores a taxonomy for campaign links, which means values like campaign name, links source and medium are consistent across an entire organization.  When these values are clean and consistent it means that analysts have a much easier time reporting on results and marketing budgets are not wasted.

We're aware of the Web Analytics Connector in "Parameter manager" and it seems like a great way to make sure that tracking links are always included in emails.  We've seen that you can dynamically change this using personalisation strings, template attributes or using ampscript to look up a data extension.

 

Is there a way to extend the Marketing Cloud interface for campaign or email templates so that Marketing cloud users could select (rather than enter) a predefined value, that would be synced from our product?  All the options I have seen so far only enable the user to enter into a text box, which:

 

  • requires the user to have prior knowledge of the taxonomy and what should be in the box
  • removes any control over what the user can enter into the box leading to inconsistent values being included

We're reaching out to the community to gather insights on the possibility of improving the Marketing Cloud experience for managing tracking parameters. We would greatly appreciate any guidance, experiences, or recommendations related to achieving this objective. 

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Daniel Percival (Martech at Simplify Compliance)
Feb 2, 2024, 8:00 PM
How do you transfer an IP from one business unit to another?

I have a current SFMC build with one business unit that is looking to split into two. I have the IPs I want to reformat via SAPs and eventually transfer over to the new business unit. We are not ready to split the data at the moment, but I want to use the SAPs to get new domains to differentiate the senders. 

 

If I use an SAP to change the domain on a pre-existing IP, can that IP move to a new business unit later? Or do I have to change the business unit at the time of implementing the SAP?

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Pete Mugleston (MD at OnlineMoneyAdvisor)
Dec 29, 2023, 3:44 PM
Send SMS only if Whatsapp doesn't send, in journey builder

Hi there. I am setting up new a journey builder and want to try whatsapp for the first time. We have it all setup now, but I only want to send a fallback SMS if whatsapp doesnt send. Does anyone know how? I dont really want to send both.

 

Thanks

 

#Whatsapp #SMS #Journey Builder

6 answers
  1. Lukas Lunow (NoA Ignite) Forum Ambassador
    Feb 1, 2024, 1:39 PM

    Hi @Mahima Sengar - how do I see the status of my WhatsApp message in Decision Split?

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Pete Mugleston (MD at OnlineMoneyAdvisor)
Jan 5, 2024, 2:42 PM
Data Studio: make data extension personalisation available for MobileConnect

Hi all - help very much appreciated here!!

 

I can't seem to use personalisation for SMS or Whatsapp, only first and last name. ##I have a lot of attributes syncing from Salesforce to marketing cloud (custom object "Application" which is basically a clone of the lead record).

 

Is it as simple as adding a link in data studio on mobileconnect, to the application data extension (the common fields being mobile number? Please see images here showing the current MobileConnect data and the proposed addition of link, being added (I assume add to mobileconnect demographics, not mobileconnect subscriptions?). I am scared to do this incase it breaks it!

 

Data Studio: make data extension personalisation available for MobileConnect

 

Screenshot 2024-01-05 at 14.37.41.png

Then, when it links, if it works, I assume I just use AMP script to put the personalisation in the SMS/whatsapp message templates? Is there a set format for which merge fields I use here?

 

I have asked a Dev to do it and he gave up, I'm not sure what the issue is?!

 

#Marketing Cloud #Data

2 answers
  1. Mahima Sengar (freelence)
    Feb 1, 2024, 12:54 PM

    Hi, 

     In Salesforce Marketing Cloud, if you want to leverage personalization attributes in MobileConnect for SMS or WhatsApp messages, you need to ensure that the necessary data is available in the MobileConnect Data Extensions.

     

    Here are the steps you can follow:

     

    1. Create a MobileConnect Data Extension:

    Create a new MobileConnect Data Extension in Salesforce Marketing Cloud that includes the relevant fields you want to personalize. Make sure the Mobile Number is included, as it's the key field that links the data extension to MobileConnect.

     

    2. Populate the Data Extension:

    Populate the MobileConnect Data Extension with the necessary data. You can use SQL queries or other automation processes to update this Data Extension with data from your Salesforce objects, such as the "Application" custom object.

     

    3. Link MobileConnect to the Data Extension:

    In MobileConnect, link the created Data Extension to your MobileConnect account. This can be done in MobileConnect by going to Contacts -> MobileConnect Data Extensions -> Link Data Extension.

     

    4. Use Personalization Strings in Messages:

    In your SMS or WhatsApp messages in MobileConnect, you can now use personalization strings to pull in data from the linked Data Extension. For example, if you have a field named "FirstName" in your Data Extension, you can use %%FirstName%% in your message to personalize it. 

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