Hello FSL Trailblazers,
We just published a new app on AppExchange to help you setting up Einstein Bot, Messaging and FSL to offer appointment booking via SMS to your customers!
You can now find Rider on the AppExchange: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMdIiUAL
Using nearly only configuration, this package will help you to understand better how to use Einstein Bot, Messaging & FSL to offer Appointment Booking via SMS amongst other things. You just need to install it, tweak a few small items and should be good to go if you have the right license of course.
Let us know what you think!
Hi @Gary Brandeleer and @* Salesforce Field Service *!
In the documentation for Rider installation, it specifies that we need to utilise Work Types to "Ensure these work types auto-generate Service Appointments." (Link to documentation here: https://quip.com/UV0NAhYfu6aw)
In the org in which we would like to explore Rider Bot, we are not creating Service Appointments through the "Auto-Create Service Appointment" checkbox, but instead using a Flow to create our Service Appointments and assign necessary values.
Would we still be able to use Rider in this scenario? Or do we need to configure our Service Appointments creation to be done via Work Types?
Many thanks in advance for your help!
#Einstein Bots #SMS #Messaging Channels #Salesforce Field Service
