Skip to main content From 16:00 UTC on January 17, 2026, to 20:00 UTC on January 17, 2026, we will perform planned maintenance on the Trailhead, myTrailhead, and Trailblazer Community sites. During the maintenance, these sites will be unavailable, and users won't be able to access them. Please plan your activities around this required maintenance.
Agentforce for Service
Module

Agentforce for Service

Learn how AI agents help customers via autonomous, natural responses grounded in data.

Start
+400 points
Foundational
Customer Service Professional
~25 mins

Skills you will gain

Complete the badge to build your expertise. Learn More
  • Artificial Intelligence
  • Customer Service
  • AI Agents

Products

  • Einstein
  • Service Cloud
  • Agentforce
+400 points
Foundational
Customer Service Professional
~25 mins
~25 mins

Available on these trails

Discover More

Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.

Show More