Enable Your Workforce with Agentforce
Discover the capabilities of Agentforce and launch your first AI agent.
Discover the capabilities of generative AI and the technology that powers it.
Create and test a prompt template for summarizing support cases with generative AI.
Learn how these autonomous apps use LLMs and context to assist customers and human agents.
Help customers with next-gen AI bots that offer autonomous, natural responses.
Create an Agentforce Service Agent to assist with recommendations and bookings.
AI agents are set to become ubiquitous in our daily lives. Here's how they work and how they are transforming business and application development alike.
Register for free to join our panel of experts for essential strategies to help you cultivate a highly skilled AI workforce.
Validate foundational knowledge of AI and data as they apply to CRM.
Prove skills implementing out-of-the-box AI capabilities and enhancing them with Einstein.
Establish Your AI and Data Roadmap
Learn effective strategies and best practices to ensure the long-term success of your implementation.
Define your organization’s vision, use cases, roadmap, and governance for trustworthy AI.
Learn how to create strategy and prepare your data for AI projects.
Discover Data Cloud, the real-time platform for customer magic.
Learn strategies and best practices to support organizational change when introducing AI.
Discover strategies to maximize the impact of data and AI on decision-making.
Register for free to join our panel of experts to learn how to build trust and cultivate a culture of AI adoption with our proven approach.
Showcase expertise to fulfill customer requirements and create solutions with Data Cloud.
Build a Path With Customer Success
Get the most out of your Salesforce investment with these resources, guidance and support.
Learn how Salesforce Customer Success can help you achieve your goals.
Get more value from Salesforce with Success Plans.
Discover what the Customer Success Score is and how to access actionable insights.
Learn how Salesforce experts help customers implement and innovate.
Use Trailhead to develop a culture of learning at your company.
Extend Your Expertise with Salesforce Partners
Discover how industry-leading experts bring CRM + AI + Data expertise and trusted apps to help companies connect with their customers in a whole new way.
Unlock your data and deploy AI throughout your CRM with industry-leading Salesforce partner apps and experts.
Discover the customers, partners, and Trailblazers that make up the Salesforce ecosystem.
Extend the power of Salesforce with apps and services from AppExchange.
Find Salesforce experts to help on your projects.
About this Trail
Explore how Agentforce and Salesforce Customer Success can transform your strategy with Salesforce. In this trail, you'll discover how agents can support your organization, build your first agent, and implement effective strategies for long-term success with CRM, data, and AI. Additionally, you'll uncover the range of Customer Success resources available to support your journey.