Skip to main content
Make Service Cloud Smarter
Trail

Make Service Cloud Smarter

Enhance your customer service with Einstein Bots and other artificial intelligence (AI) features.

Start
+1,900 points
Beginner
Customer Service Professional
~2 hrs 15 mins

Skills you will gain

Complete the Trail to build your expertise. Learn More
  • Artificial Intelligence and Machine Learning
  • IT Automation
  • Office and Productivity Technology
  • System Design and Implementation
  • General Sales Practices
  • Show More
  • Artificial Intelligence and Machine Learning
  • IT Automation
  • Office and Productivity Technology
  • System Design and Implementation
  • General Sales Practices
  • Personal Effectiveness
  • Predictive Artificial Intelligence
  • Customer Service
  • Generative Artificial Intelligence
  • Change Management
  • Content Development and Management
  • Business Intelligence
  • Business Solutions
  • Show Less

Products

  • Einstein
  • Service Cloud
  • Salesforce Platform
  • Agentforce
+1,900 points
Beginner
Customer Service Professional
~2 hrs 15 mins
+300 points
Module

Einstein for Service Rollout Strategies

Create rollout strategies to solve cases quickly with AI.

~15 mins
+300 points
Module

Einstein Reply Recommendations for Service

Solve cases smartly with Einstein Reply Recommendations.

~15 mins
+100 points
Module

Agentforce Service Agent: Quick Look

Help customers with next-gen AI bots that offer autonomous, natural responses.

~5 mins
+300 points
Module

Einstein Bots Basics

Learn how to make customer service smarter and easier with chatbots.

~30 mins
+200 points
Module

Einstein Next Best Action

Recommend offers and actions at the point of maximum impact.

~30 mins
+300 points
Module

Einstein Classification Apps for Service

Improve case data with predictive intelligence and save your support agents time.

~20 mins
+300 points
Module

Einstein Article Recommendations for Service

Recommend articles to service agents in real time with Einstein Article Recommendations.

~15 mins
+100 points
Module

Knowledge Grounding for AI: Quick Look

Prepare your knowledge base to optimize AI-generated content.

~5 mins
~2 hrs 15 mins