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Make Service Cloud Smarter
Trail

Make Service Cloud Smarter

Enhance your customer service with Einstein Bots and other artificial intelligence (AI) features.

Start
+2,200 points
Intermediate
Administrator
~2 hrs 15 mins

Skills you will gain

Complete the Trail to build your expertise. Learn More
  • Artificial Intelligence
  • Automation
  • Office and Productivity Technology
  • System Design and Implementation
  • Personal Effectiveness
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  • Artificial Intelligence
  • Automation
  • Office and Productivity Technology
  • System Design and Implementation
  • Personal Effectiveness
  • Communication
  • Customer Service
  • Change Management
  • Content Development and Management
  • AI Agents
  • Business Intelligence
  • Business Solutions
  • Show Less

Products

  • Einstein
  • Service Cloud
  • Agentforce
+2,200 points
Intermediate
Administrator
~2 hrs 15 mins
+300 points
Module

Einstein for Service Rollout Strategies

Create rollout strategies to solve cases quickly with AI.

~15 mins
+300 points
Module

Einstein Reply Recommendations for Service

Solve cases smartly with Einstein Reply Recommendations.

~15 mins
+400 points
Module

Agentforce for Service

Learn how AI agents help customers via autonomous, natural responses grounded in data.

~25 mins
+300 points
Module

Einstein Bots Basics

Learn how to make customer service smarter and easier with chatbots.

~30 mins
+300 points
Module

Einstein Classification Apps for Service

Improve case data with predictive intelligence and save your support agents time.

~20 mins
+300 points
Module

Einstein Article Recommendations for Service

Recommend articles to service agents in real time with Einstein Article Recommendations.

~15 mins
+100 points
Module

Knowledge Grounding for AI: Quick Look

Prepare your knowledge base to optimize AI-generated content.

~5 mins
+200 points
Module

Einstein Service Replies

Use Einstein Service Replies to enhance service efficiency.

~10 mins
~2 hrs 15 mins

Discover More

Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.

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