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Make Agentforce Service Smarter
Trail

Make Agentforce Service Smarter

Enhance your customer service with Einstein Bots and other artificial intelligence (AI) features.

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This Trail may include content that is only available in English. Learn More
+1,800 points
Foundational
Administrator
~1 hr 55 mins

Make Agentforce Service Smarter

+1,800 Points
~1 hr 55 mins • 7 Steps
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Einstein for Service Rollout Strategies

Create rollout strategies to solve cases quickly with AI.

+300 Points
~15 mins
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Agentforce for Service

Learn how AI agents help customers via autonomous, natural responses grounded in data.

+300 Points
~20 mins
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Einstein Bots Basics

Learn how to make customer service smarter and easier with chatbots.

+300 Points
~30 mins
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Einstein Classification Apps for Service

Improve case data with predictive intelligence and save your support agents time.

+300 Points
~20 mins
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Einstein Article Recommendations for Service

Recommend articles to service agents in real time with Einstein Article Recommendations.

+300 Points
~15 mins
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Knowledge Grounding for AI: Quick Look

Prepare your knowledge base to optimize AI-generated content.

+100 Points
~5 mins
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Einstein Service Replies

Use Einstein Service Replies to enhance service efficiency.

+200 Points
~10 mins

Skills you will gain

Complete the Trail to build your expertise. Learn More

Skills

Products

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Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.