Skip to main content
Bring your team and maximize your impact at Dreamforce. Register three or more to unlock $999 passes.
Make Agentforce Service Smarter
Trail

Make Agentforce Service Smarter

Enhance your customer service with Einstein Bots and other artificial intelligence (AI) features.

Start
This Trail may include content that is only available in English. Learn More
+1,800 points
Intermediate
Administrator
~1 hr 55 mins

Make Agentforce Service Smarter

Badge

Create rollout strategies to solve cases quickly with AI.

+300 Points
~15 mins
Badge

Learn how AI agents help customers via autonomous, natural responses grounded in data.

+300 Points
~20 mins
Badge

Learn how to make customer service smarter and easier with chatbots.

+300 Points
~30 mins
Badge

Improve case data with predictive intelligence and save your support agents time.

+300 Points
~20 mins
Badge

Recommend articles to service agents in real time with Einstein Article Recommendations.

+300 Points
~15 mins
Badge

Prepare your knowledge base to optimize AI-generated content.

+100 Points
~5 mins
Badge

Use Einstein Service Replies to enhance service efficiency.

+200 Points
~10 mins

Discover More