Skip to main content A new Salesforce certification experience is coming July 21st. Discover how exams will be delivered in Pearson VUE, what it means for you, and ways to prepare. Learn more.
Make Service Cloud Smarter
Trail

Make Service Cloud Smarter

Enhance your customer service with Einstein Bots and other artificial intelligence (AI) features.

Start
+2,200 points
Intermediate
Administrator
~2 hrs 15 mins

Skills you will gain

Complete the Trail to build your expertise. Learn More
  • Artificial Intelligence
  • Automation
  • Office and Productivity Technology
  • System Design and Implementation
  • Personal Effectiveness
  • Show More
  • Artificial Intelligence
  • Automation
  • Office and Productivity Technology
  • System Design and Implementation
  • Personal Effectiveness
  • Communication
  • Customer Service
  • Change Management
  • Content Development and Management
  • AI Agents
  • Business Intelligence
  • Business Solutions
  • Show Less

Products

  • Einstein
  • Service Cloud
  • Agentforce
+2,200 points
Intermediate
Administrator
~2 hrs 15 mins
+300 points
Module

Einstein for Service Rollout Strategies

Create rollout strategies to solve cases quickly with AI.

~15 mins
+300 points
Module

Einstein Reply Recommendations for Service

Solve cases smartly with Einstein Reply Recommendations.

~15 mins
+400 points
Module

Agentforce for Service

Learn how AI agents help customers via autonomous, natural responses grounded in data.

~25 mins
+300 points
Module

Einstein Bots Basics

Learn how to make customer service smarter and easier with chatbots.

~30 mins
+300 points
Module

Einstein Classification Apps for Service

Improve case data with predictive intelligence and save your support agents time.

~20 mins
+300 points
Module

Einstein Article Recommendations for Service

Recommend articles to service agents in real time with Einstein Article Recommendations.

~15 mins
+100 points
Module

Knowledge Grounding for AI: Quick Look

Prepare your knowledge base to optimize AI-generated content.

~5 mins
+200 points
Module

Einstein Service Replies

Use Einstein Service Replies to enhance service efficiency.

~10 mins
~2 hrs 15 mins

Discover More