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Make Agentforce Service Smarter
Trail

Make Agentforce Service Smarter

Enhance your customer service with Einstein Bots and other artificial intelligence (AI) features.

Start
This Trail may include content that is only available in English. Learn More
+1,800 points
Foundational
Administrator
~1 hr 55 mins

Make Agentforce Service Smarter

+1,800 Points
~1 hr 55 mins • 7 Steps
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Einstein for Service Rollout Strategies

Create rollout strategies to solve cases quickly with AI.

+300 Points
~15 mins
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Agentforce for Service

Learn how AI agents help customers via autonomous, natural responses grounded in data.

+300 Points
~20 mins
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Einstein Bots Basics

Learn how to make customer service smarter and easier with chatbots.

+300 Points
~30 mins
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Einstein Classification Apps for Service

Improve case data with predictive intelligence and save your support agents time.

+300 Points
~20 mins
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Einstein Article Recommendations for Service

Recommend articles to service agents in real time with Einstein Article Recommendations.

+300 Points
~15 mins
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Knowledge Grounding for AI: Quick Look

Prepare your knowledge base to optimize AI-generated content.

+100 Points
~5 mins
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Einstein Service Replies

Use Einstein Service Replies to enhance service efficiency.

+200 Points
~10 mins

Skills you will gain

Complete the Trail to build your expertise. Learn More

Skills

Products

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Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.