Make Service Cloud Smarter
Enhance your customer service with Einstein Bots and other artificial intelligence (AI) features.
+1,700 points
Beginner
Customer Service Professional
~1 hr 45 mins
+1,700 points
Beginner
Customer Service Professional
~1 hr 45 mins
+300 points
Module
Einstein for Service Rollout Strategies
Create rollout strategies to solve cases quickly with AI.
~15 mins
hideHide 3 Units
+300 points
Module
Einstein Reply Recommendations for Service
Solve cases smartly with Einstein Reply Recommendations.
~15 mins
showShow 3 Units
+100 points
Module
Agentforce Service Agent: Quick Look
Help customers with next-gen AI bots that offer autonomous, natural responses.
~5 mins
showShow 1 Units
+300 points
~30 mins
showShow 3 Units
+300 points
Module
Einstein Classification Apps for Service
Improve case data with predictive intelligence and save your support agents time.
~20 mins
showShow 3 Units
+300 points
Module
Einstein Article Recommendations for Service
Recommend articles to service agents in real time with Einstein Article Recommendations.
~15 mins
showShow 3 Units
+100 points
Module
Knowledge Grounding for AI: Quick Look
Prepare your knowledge base to optimize AI-generated content.
~5 mins
showShow 1 Units
~1 hr 45 mins