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#Email Object0 discussing

I need to determine what object an particular email is stored in Salesforce.  I pulled the Task Id from the URL, but cannot find it in the Task object (using Workbench). I've searched by Activity Id and by time range in the Email Message object, but cannot find it there either.  Where is it stored?  What other locations in Salesforce can an email be stored?

 

#Email Object #Flow

3 answers
  1. Jun 25, 2021, 7:34 PM

    I figured it out - they were in the task object, but are archived after 365 days.  So now on to figuring out how to get records to return in a flow when they've been archived.

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Hi, 

I am trying to find a way to identify the country from which an email comes. 

The reason for this is because we some sometimes have email-to-case where it is the friend of the customer that sends the email and then has the customer on CC. so the case dose not link to the contact, what I am trying to do is create a lookup or formula field to look at the web address (from) and the CC emails and if they one of them match a contact in our system it will return that customer. I would then hope to also pull the country from that contact record. 

 

I am not sure if I can even this or how to go about it, any advice appreciated. 

 

Thanks,

Lorr

#Email

#Email Object

#Email-to-case

5 answers
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Under email-to-case scenario, if a contact replies to the email directly from their email account,  Salesforce will create an emailmessage object, associate it with an open activity object and send some email notification to the case owner and maybe perform many other necessary actions. In my case, I have an application that connects to salesforce using rest api. I want my application to reply emails on behalf of a contact of the case using REST api. How should I do it? I've tried creating emailmessage object using REST api. But it seems to me like it inserts a record to the database quietly without any consequences. Although I did see an email message showed up on case, it does not create any activity or send an email notification to case owner. Any thoughts? Thanks.

 

#Email-to-case  #Case  #Email  #Email Notification  #Emails  #Send Email  #Email Alerts  #Email Object  #EmailMessage Object  #Email Message

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Hello Experts! Can you help?

We use Inbox without Einstein Activity Capture.

I have a report: Tasks completed last 30 days and it is not pulling the emails logged via Inbox.

The email object has a custom formula field for completed date: CreatedDate

Currently I have a workflow created for the Task object that fires when the task is completed and the completed date is blank. It fires on all (emails from Salesloft) but these tasks.

I tried to create a formula field on the task that would pull from the email object, but I cannot find the email object’s fields: email.createddate doesn’t work.

HELP?

5 comments
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Hi All,

 

We have a request dealing with the email object in Salesforce.

 

The request is to alert a user sending an email that they are about to send to an external email address (not our domain). Sometimes our employees and clients have the same or similar names and every so often an incorrect TO: is picked. 

 

Google hasn't kicked out any results around this and I was wondering if anyone has dealt with this before and if so how.

 

Thanks!

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