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Mit Chandola (Sr Application Engineer at Rocket Close) asked in #Trailhead Challenges
Jun 27, 2021, 11:28 PM
Skill based routing Trailhead Module?

Hi, I am trying to find the full module on Skill Based Routing. I have completed this Module. However, this is not a full module on Skill Based Routing. Somehow, I cannot find it anywhere under Trailhead. I appreciate any pointer to that. Thank you, Mit

 

#Trailhead Challenges  #Routing Configuration  #Agent Routing  #Understand Skills-Based Routing  #Omni-Channel  #Omni Channel  #Service Cloud  #Automation

1 answer
  1. Khyati Mehta (InfinySkills) Forum Ambassador
    Jun 28, 2021, 3:17 AM

    Hi,

     

    Unfortunately, I see no detailed modules on routing in Trailhead.

    But, I will be taking a detailed session on the same on July 3rd, 6PM IST. In case, you are interested in joining the session, here is the link :https://trailblazercommunitygroups.com/events/details/salesforce-salesforce-developer-group-bhubaneswar-india-presents-introduction-to-omni-channelservice-cloud/

     

    Would love to see you there!!

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Charles Revelle (Director - Solution Architect at CGI) posted in * Release Readiness Trailblazers *
May 25, 2021, 4:43 PM

Love the move of Omni Routing to Flow. With the introduction of Direct to Agent Routing this should technically enable Last Agent Routing if we capture the information needed by the flow. Correct?

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