Skip to main content 2026 Agentblazer Status is coming soon! Get a head start by completing the current trails. See what's next
Omni-Channel for Lightning Experience
Badge

Omni-Channel for Lightning Experience

Route work to the right agent for the job and get a complete view of your contact center.

Start
+2,100 points
Intermediate
Customer Service Professional
~1 hr 40 mins

Skills you will gain

Complete the badge to build your expertise. Learn More
  • Process Improvement and Optimization
  • Customer Service
  • Programming Languages

Products

  • Service Cloud
+2,100 points
Intermediate
Customer Service Professional
~1 hr 40 mins
~1 hr 40 mins

Discover More

Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.