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Module

Omni-Channel for Lightning Experience

Route work to the right agent for the job and get a complete view of your contact center.

Start
+2,100 points
Intermediate
Customer Service Professional
~1 hr 40 mins

Skills you will gain

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  • Process Improvement and Optimization
  • Customer Service
  • Programming Languages

Products

  • Service Cloud
+2,100 points
Intermediate
Customer Service Professional
~1 hr 40 mins
~1 hr 40 mins

Available on these trails