Hello everyone, we are currently piloting agentforce coworker, some of my questions are
1. how do I add context to some of the business terms we use?
2. We have shared activities enabled, which means a single event can have multiple attendees which are kinda available in the eventrelation table, how do i make sure coworker is always looking at this table for additional context?
3. are we able to modify the "Find" "Catch Up" and "Plan"
thanks in advance
Agentforce Coworker:
Is there a way to restrict Agentforce Coworker to business-related use cases only? During our testing, it appears to function as a general-purpose assistant, answering questions related to topics such as medicine and coding troubleshooting. We would like to limit its scope to business use cases and prevent it from responding to non-business-related questions.
I dont think this is unexpected. For example; in one of my experiments with Agentforce, I stripped all standard topics, added a custom topic with one instruction to answer any user query
and voila!, the agent behaved like a general purpose agent that just spewed whatever the backend LLM returned.
So, can that sort of behavior be controlled with Co-worker? Maybe not currently since it just recently went GA and those sort of controls are not available. But, since it is also an agent-of-agents (orchestrator), for now, I would lean towards having guardrails on other underlying agents before Co-worker has something to offer in the future.
Hey folks,
We started getting "You can add an action with a given source to only one subagent or planner." error for draft agents. Is there anyone who had this issue?
Hi ,
I think the error message,
"You can add an action with a given source to only one subagent or planner."
means that Agentforce believes the same Action Source (such as a Flow, Prompt Template, or Apex action) has already been assigned to another subagent or planner.
Please check whether the same action has already been assigned to another subagent.
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We are working with Salesforce Agentforce Employee Agent, and we need to store the conversations that users have with the agent for auditing and analytics purposes.
Our goal is to save:
We would like to know if there is any standard or recommended Salesforce configuration to store the full conversation between the user and the Employee Agent, so we can later perform analysis on those conversation records.
We are especially interested in understanding:
Has anyone implemented this successfully or can share the recommended pattern? @* Customer Success * @* Known Issues * @* Salesforce Administrators * @Salesforce Flow Automation @* Salesforce Developers * @Design Trailblazers @Slack + Agentforce
Hi, Keep in mind that Event logs store information for seven days and consumes Data 360 credits. Enable it with below steps: