Anyone have any flows they are created to do either of these functions?
Any resources out there that you know of?
Would appreciate any comments
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1 answer
Hi @Scott Holmes - I would start with Salesforce’s built-in features for both:
- Duplicates: Use Matching Rules and Duplicate Rules to identify matches and warn users or block duplicate records. The Duplicate Management module is a good starting point.
- Email bounces: Enable Bounce Management under Setup, Deliverability. Salesforce populates EmailBouncedDate and EmailBouncedReason for detected hard bounces. You could then use a scheduled flow to find those Leads or Contacts and create a follow-up task for the owner. Add a “Bounce Handled” checkbox to avoid creating the same task repeatedly.
