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Groups* Marketing Cloud Growth & Advanced *alexandre lavorel's Question
alexandre lavorel (Arcadyx SA) asked in * Marketing Cloud Growth & Advanced *
Mar 16, 4:06 PM

MCN - One flow for initial mail + reminder 10 days later

Hi Everyone,  

In MCN I designed a Segment-triggered Flow to send an Email. The flow uses a Segment created from Campaign Members, where Campaign Member Status is not "Registered" 

 

In the email there is a link to a LP/Form where the Contact can submit his registration. The underlying flow updates the campaign Member status from "invited" to "Registered" 

 

I set the segment to be refreshed every 12 hours. 

I made  a test : when the contact submits the form, after the next refresh, it is removed from the Segment. 

 

My concern is the following : I want to send a reminder 10 days after the initial email, and only to people who have not registered yet. If I use one "segment-triggered" flow that sends a first email, then wait 10 days, then send a second email : my already registered Contacts receive the second email, even if they are not in the segment anymore.  

I understand this is the expected behaviour of Segment triggered flows. 

My question : what is the best practice for this Use Case ?  

Creating a second flow, that uses the same segment and scheduled for T + 10 works, but I find it a little bit "old school" to create 2  independant flows  

 

Thanks in advance. 

 

2 answers
  1. François Perret (Bamsoo) Forum Ambassador
    Mar 16, 5:18 PM

    @alexandre lavorel

     

    Hi Alexandre, 

    I'd suggest you leverage the Exit Rules of the Segment Triggered Flow (remove a Unified Individual from the Flow interview when a set of condition is met, like a member status). 

    Hope this helps 😎 

    #SharingIsLearning #AccountEngagement

      

    François. 

     

    PS : In order other Trailblazers to be pointed directly the most helpful answer, please do not forget to click “Accept this answer” below it. 

    Hi Alexandre, I'd suggest you leverage the Exit Rules of the Segment Triggered Flow (remove a Unified Individual from the Flow interview when a set of condition is met, like a member status).

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