In a salesforce community is it possible to change the Case Owner in the highlights panel to only show as ID only in Community? We still want to see the Case Owner's name when viewing in SF though.
Also in the same screenshot, is it possible to hide the Email Feed unless we can only see back and forth emails. Currently we can see updates and milestones information but the BU wants to be able to only show back and forth emails and then only show the Email feed tab when those back and forth emails are present. Are these things possible?
