Dear All,
Our current Techincal Support team cannot delete any of the file attached to cases. I am reading around and it seems that only the owner of the file can delete the asset. The only other way to allow any user to delete files is to give them "Delete All/Modify All' on the data as permission.
Is there anything less powerful that would allow the team to delete files only from the Case object?
Thank you,
GC
This is indeed a problem, especially with Email-to-Case, where all the files are owned by the system user. And you definitely don't want to give your users 'modify all data'.
So with normal configuration nothing you can do. The only way is to build custom components, that then can run in system mode and therefore elevate the user beyond their normal permissions.
Because this is a widespread issue, I created
an app to solve the problem. Please consider giving it a try :)
