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2 answers
  1. Sep 4, 2023, 8:51 AM

    Hello Eric, thank you for your response. I recently created a Trial edition of Service Cloud - https://www.salesforce.com/products/service/

    I assumed this Service Cloud trial instance automatically comes with ai for faster resolution of cases - as the banner indicates "ai for customer service" AI+DATA+CRM indicates - However the Trail instance does not have any additional features added to Cases object . It's the same as any SFDC Trial Org

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