2 answers
Hello Eric, thank you for your response. I recently created a Trial edition of Service Cloud - https://www.salesforce.com/products/service/
I assumed this Service Cloud trial instance automatically comes with ai for faster resolution of cases - as the banner indicates "ai for customer service" AI+DATA+CRM indicates - However the Trail instance does not have any additional features added to Cases object . It's the same as any SFDC Trial Org