We are looking for ways to improve Knowledge searches for our Service Reps. We enabled Einstein Global search which gave us filters for knowledge . There is another setting Enable Einstein Knowledge search , what value is it adding to our current search besides adding Filter Button on Knowledge Component. Is there any difference in Algorithms for searches?
1 answer
This feature changes how articles are ranked; https://help.salesforce.com/s/articleView?id=sf.search_esk_models.htm&type=5
Allows you to search by language and apply 'sticky' filters
https://help.salesforce.com/s/articleView?id=sf.search_esk_multi_support.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.search_esk_knowledge_filters.htm&type=5
