#Knowledge Article0 discussing

[▶️]🔴🔥🎬 New Salesforce Summer 25 Lightning Knowledge Features You Need To See!

In this video, I am sharing all the new Lightning Knowledge enhancements that came up with Summer 25 release.

In this video, I have covered:

🌟 - Getting Feedback to Improve Knowledge Base

🌟 - Improve Article Navigation with Table of Contents

https://youtu.be/_busw7qXrzs

Our Lightning Article Editor Elevates the Authoring Experience to New Heights

I'm happy to announce that we are working on a completely new authoring experience for Knowledge Articles. Our current editor is the #1 recurring theme in feedback we hear from our customers, so that's why rebuilding our editing experience from the ground up is currently our highest priority. View the demo here!

Our goals with this new editor are to:

1. Improve the user experience for knowledge authors
2. Increase knowledge author productivity
3. Increase article quality with built-in tools
4. Enable collaboration between relevant stakeholders  

We aim to do this through a lightning-fast, user-friendly HTML5 editor that supports our customer's most-requested features, like a full-screen mode, seamless copy/pasting from external sources, advanced table support, and the option to export the field contents to PDF. We are also planning some advanced features like an accessibility checker (to quickly flag and fix WCAG violations in your article) and inline collaboration (in 2024).

We can't wait for you to get your hands on this new editor and hear your feedback. The Lightning Article Editor is currently planned for an open beta release in Summer '23.

Safe Harbor: This post contains information that is subject to change. Customers should make buying decisions only based on the products that are commercially available.

Hi @Salesforce Knowledge User Group! Really hoping someone can provide some guidance.

My team are in Manila and I want to be able to enable no/low-code article elements to enhance our Knowledge Articles. This is to ensure consistency and reduce error/handling time on articles. 

I am looking initially for 3 things:

1. Filtered/Sorted Tables - We have promotion offers that we need to list out, it is a long list as it contains active and archived offers. I need to be able to have the table be filtered and sorted. 
2. Accordions (or Expand sections) - This feature will be able to help us reduce large amounts of content on the article if necessary
3. Tooltips (or Pop-out windows) - This feature will be able to help us reduce large amounts of content on the article if necessary

I have asked my internal development team is we can use the New Aura Components for Lightning within Knowledge Articles, but they have said we can't (example here). They have also said HTML code will not support these things in Salesforce, so I am a bit lost.

I wanted to consult with you all before asking for a meeting with our Salesforce account manager to discuss these things.

Appreciate any guidance.

#Knowledge Article #Knowledge Management #Lightning Knowledge Article