Hi,
Is this https://kbapps-1b0d72f037e5.herokuapp.com/ app developed and supported officially by Salesforce? Is it safe and secure to be used in production environments?
Thanks!
Here is a similar query regarding this app. Please check out this
https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000PedkbSAB
Hope this helps
Thankyou
Saurabh
I have added the component 'Trending Topics' in lightning page, but he component is not visible in the page. I am on the published knowledge record page and also topics are added. I have posted the topics with different users but still not visible. Please help me to solve this issue.
@Harsh Thakkar trending topics standard component is available now. The only issue is like it's not visible and i have added in lightning page
We are trying to determine some best practices and data categories for Knowledge Article record types and are wondering what others have created. What's in your wallet?
I have set up knowledge articles, and it's working fine. Now, I need to create a knowledge article that supports multiple languages.
I have already setup the configuration for multilanguage support knowledge articles, but it's not working , I mean when I translate the article so its not translate the article in different language.
#Trailhead #Service Cloud #Knowledge Article #Multilanguage Translation
Hi @Tushar Jadav,
We have gone already gone through these articles youtube video shows the appexchange app that we have to download but that we don't need that to install the application??
Our Lightning Article Editor Elevates the Authoring Experience to New Heights
I'm happy to announce that we are working on a completely new authoring experience for Knowledge Articles. Our current editor is the #1 recurring theme in feedback we hear from our customers, so that's why rebuilding our editing experience from the ground up is currently our highest priority. View the demo here!
Our goals with this new editor are to:
We aim to do this through a lightning-fast, user-friendly HTML5 editor that supports our customer's most-requested features, like a full-screen mode, seamless copy/pasting from external sources, advanced table support, and the option to export the field contents to PDF. We are also planning some advanced features like an accessibility checker (to quickly flag and fix WCAG violations in your article) and inline collaboration (in 2024).
We can't wait for you to get your hands on this new editor and hear your feedback. The Lightning Article Editor is currently planned for an open beta release in Summer '23.
Safe Harbor: This post contains information that is subject to change. Customers should make buying decisions only based on the products that are commercially available.
@Jeanette Albert What you are describing sounds to me like Unified Knowledge feature.
https://help.salesforce.com/s/articleView?id=sf.knowledge_uk_about.htm&type=5
Hi @Salesforce Knowledge User Group! Really hoping someone can provide some guidance.
My team are in Manila and I want to be able to enable no/low-code article elements to enhance our Knowledge Articles. This is to ensure consistency and reduce error/handling time on articles.
I am looking initially for 3 things:
I have asked my internal development team is we can use the New Aura Components for Lightning within Knowledge Articles, but they have said we can't (example here). They have also said HTML code will not support these things in Salesforce, so I am a bit lost.
I wanted to consult with you all before asking for a meeting with our Salesforce account manager to discuss these things.
Appreciate any guidance.
#Knowledge Article #Knowledge Management #Lightning Knowledge Article
Thanks
So the main thing is someone would have to build a custom front end component that renders the knowledge data in a different way (eg if text is wrapped in an h2, then make is a show hide component). So it would be a case of rules around what content does what, and then someone turning that into custom html and javascript.
I am trying to explore a way that when an agent closes a case with the answer to a customer that it will then suggest to the agent a list of available knowledge articles to attach when closing that can then be attached.
Whilst we already have the bank of articles, we are trying to make it easier for them ( and remind them ) that kb articles can save them and the customers time.
I know they can search articles and then attach, but I am trying to do it in a way that if they forget or decide not to search for an article that the prompt at the end would be along the lines of....
'Was this the answer you were looking for? attach and send to customer?'
Agent could then choose to add, or say the article was not helpful/relevant so the team who look at kb articles can create better metatags.
Hi,
Use automation to define the criteria for when you want to add a Knowledge article to a Case. This could be based on the Case's status, subject, or any other relevant fields.
https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000JxqFPSAZ
Hi, do you know if there is a way to import the knowledge base from Hubspot to Salesforce knowledge ?
Thx Evaldas for the sharing
They don't talk about the knowledge db, but this can help anyway
When a user is creating a knowledge article, is it possible to link it to a knowledge category?
Thanks already for your help.
Very best
Edit the Article and in the left hand side, there would a category to select
https://trailhead.salesforce.com/content/learn/projects/set-up-salesforce-knowledge
Hello,
I am the system admin for my company and my knowledge user requested my assistance in deleting knowledge articles. As Admin I have full knowledge access which I verified in object settings and app permissions however, I have no action buttons available when accessing knowledge. There is no edit, create, delete, or archive on the upper right side only the filter icons. When I proxy as my knowledge user I see the action buttons.
As system admin with full access I would think I would be able to edit and delete. Can only a user with the knowledge license itself assigned actually edit? (Limited licenses so only assigned to knowledge user/team currently) It is the only thing at this point I can think of but I was unable to find any verification on the forums for this issue. Only thing available was how to set up a knowledge user and grant needed access which I already have.
Any help or advise is greatly appreciated.
Thanks,
